Dispatch Customer Service Officer

1 week ago

Wetherill Park, Australia HR Ambassador Full time

Job description

Our client is a leader in the **furniture industry** and is looking for an experienced **Despatch coordinator **with exceptional **customer service **skills.

**The role will include but not limited to the following**:

- Answering enquiries from customers and internal staff regarding delivery issues
- Provide knowledgeable, courteous and helpful customer service to internal and external customers
- Ensure customer satisfaction in every transaction; daily target of # of bookings are achieved
- Trouble shoot, problem solve and offer the best possible solution to customer queries including complaints
- Prepare and enter dispatch information into the DISTRIB computer system with very high accuracy and in a timely manner
- Coordinate and manage delivery jobs for drivers and provide administrative support within the process
- Daily banking (only for staff located outside Head Office)
- Report and log customer concerns or requirements to staff in other departments in an appropriate and timely manner to minimise customer dissatisfaction
- Assist both dispatch and service departments if and when required as directed by the National Dispatch Operations Manager

**What's in it for YOU?**
- Career growth opportunity working alongside industry professionals.
- on-site parking.

**Job Types**: Full-time, Permanent, Casual

**Salary**: $28.00 - $29.00 per hour

Schedule:

- Day shift

Ability to commute/relocate:

- Wetherill Park NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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