Commercial Assessing Coordinator

**Commercial Assessing Coordinator (ASCO) - 12 Month Opportunity**
**Locations**: Brisbane, Sydney, Melbourne

Are you ready to take the next step in your career while making a real impact for our Commercial Motor Claims customers? We’re looking for a **Commercial Assessing Coordinator (ASCO)** to manage assessing and towing workflows from lodgement through to repair, providing claims and administrative support while delivering outstanding customer service. This 12-month secondment is a fantastic opportunity to develop your skills and gain exposure across key operational areas.

**About the Role**:
As an ASCO, you’ll play a critical role in getting our customers **Back on the Road**, ensuring operational efficiency while supporting internal stakeholders and customers directly. You’ll coordinate assessments and towing, manage claim costs, and proactively support customers, intermediaries, and suppliers with a focus on delivering a seamless and empathetic experience.

**Key Responsibilities**:
**Assessing & Towing Coordination**
- Support the assessment triage process and allocate assessments based on complexity, customer needs, location, and expertise.
- Coordinate and oversee towing operations, negotiating and managing towing and storage costs.
- Identify and communicate risks or sensitive claims to ensure the right assessor is allocated.

**Claims Cost Management**
- Ensure accurate reserving and use of cost-effective fulfilment methods and suppliers.
- Negotiate settlements and identify suspected fraudulent claims, potential recoveries, and salvage opportunities.

**Customer Service & Relationship Management**
- Manage inbound and outbound customer, supplier, and broker calls relating to Commercial Motor Claims.
- Keep customers, intermediaries, and stakeholders informed of claim progress.
- Prepare correspondence, manage issues and complaints, and maintain a proactive customer-focused approach.

**Claims Management**
- Gather and interpret information for claims and make appropriate decisions.
- Create and manage action plans for claim fulfilment.
- Select service providers and manage service delivery, recording accurate claim information in the system.

**Why You’ll Love Working at Suncorp**

When you join Suncorp, you’re not just taking on a job — you’re embarking on a career with a company that values your growth, well-being, and success. Here’s what we offer**:

- **Salary: $79,500 inclusive of 12% Super**:

- **Leave Benefits**:Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
- **Hybrid Working**:Work where you thrive with our flexible blend of on-site and at home work arrangements.
- **Work-Life Balance**:Ensure you have the time and support you need to thrive both personally and professionally
- **Staff Discounts**:Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
- **Reward & recognition programs**:We celebrate your hard work and achievements
- **Career Development**:We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
- **Reputable Employer**:National, trusted company with an inclusive and diverse workplace.

**It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits,**Click Here**

**What We’re Looking For**:

- Industry or assessing-related qualifications (desired).
- Proven record of delivering excellent customer service.
- Exceptional listening, communication, and negotiation skills.
- Ability to demonstrate empathy and build rapport with customers, intermediaries, and key partners.
- Strong problem-solving skills, commercial acumen, and cost management awareness.
- Ability to manage high-volume workloads, prioritise effectively, and work under pressure.
- Self-motivated, accountable, and eager to learn quickly.

**Why Suncorp?**

For over a century, **Suncorp** has helped individuals, families, and businesses protect what matters most. We’re committed to building a better, more sustainable future - for our customers, communities, and teams.

At Suncorp, **diversity is celebrated** and all voices are welcome. If you’re looking for a role with purpose, people, and potential - this could be your next great move.

**Ready to Chase the Sun?**

**Advertised**: 18 Aug 2025 AUS Eastern Standard Time
**Applications close**: 07 Sep 2025 AUS Eastern Standard Time