Claims Service Officer

**Join a resilient, high performing call centre team with a fun, inclusive and supportive culture**:

- **25**th** November commencement, salary of $60,975 + super + benefits**:

- **Full-time, permanent role based at Mile End, WFH possible after probation**

**Your new opportunity**

The award winning RAA Insurance team has a fabulous opportunity for you to join our busy, member focused, fun, friendly and supportive Claims Team Join a leading insurance provider committed to delivering exceptional member services and making a positive impact in the South Australian community. We are seeking a resilient, dedicated and detail-oriented Claims Service Officer to play a crucial role in providing outstanding support to our members lodging and managing new claims.

Our business hours are **8am - 5.30pm Monday to Friday**. Rostered shift start times will vary between 8.00am and 9.30 am, with a 30 minute lunch break, and finish times from 4pm to 5.30pm.

This role will see you as the first point of contact in the delivery a fantastic member service experience together with:

- Manage inbound and outbound calls providing excellent member experience
- Interpret policy wording and conditions to determine the validity of claims.
- Process claims to achieve successful claim outcomes for RAA and our members
- Ensure compliance with relevant government legislation codes, and company policies.
- Ability to achieve set KPI’s and quality targets consistently

***We pride ourselves on ensuring our staff succeed, and as such, RAA will provide a thorough and structured training program commencing** Monday 25**th** November **which will include **3 weeks full-time training** of system and product knowledge**.**

**About you**

Your amazing customer service skills together with your ability to problem solve and make decisions will see you succeed in this role, as will your strong organisational skills and ability to understand complex processes. Additionally, your willingness and capability to have difficult discussions, and your resilient nature will add further to your success along with:

- Experience in the Insurance industry will be highly regarded, but not essential
- Call centre experience will also be highly regarded, but not essential
- Outstanding attention to detail and excellent verbal and written communication skills
- The ability to show empathy to customers who have suffered loss; and
- A positive can-do attitude and great team worker.

**About us**

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

**Benefits***

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our Member Rewards program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.