Claims Service Officer

**Join a resilient, high performing call centre team with a fun, inclusive and supportive culture**:

- **13**th** January 2025 commencement, salary of $60,975 + super + benefits**:

- **Full-time & Part-time roles based at Mile End, WFH possible after probation**

**Your new opportunity**

The award-winning RAA Insurance team has a fabulous opportunity for you to join our busy, member focused, fun, friendly and supportive Motor Claims Team Join a leading insurance provider committed to delivering exceptional member services and making a positive impact in the South Australian community. As we expand our Motor Claims team, we are seeking resilient, dedicated and detail-oriented Claims Service Officers to play a crucial role in providing outstanding support to our members lodging and managing new claims.

We have multiple **Full-Time** roles available with business hours being **8am - 5.30pm Monday to Friday**. Rostered shift start times will vary between 8.00am and 9.30 am, with a 30-minute lunch break, and finish times from 4pm to 5.30pm.

Alternatively, we have **Part-Time** roles with required days of work being **Monday and Tuesday** at a minimum, and Fridays.

This role will see you as the first point of contact in the delivery a fantastic member service experience together with:

- Manage inbound and outbound calls providing excellent member experience
- Interpret policy wording and conditions to determine the validity of claims.
- Process claims to achieve successful claim outcomes for RAA and our members
- Ensure compliance with relevant government legislation codes, and company policies.
- Ability to achieve set KPI’s and quality targets consistently

***We pride ourselves on ensuring our staff succeed, and as such, RAA will provide a thorough and structured training program commencing** **Monday **13**th** January 2025** **which will include **3 weeks full-time training** of system and product knowledge**.**

**About you**

Your amazing customer service skills together with your ability to problem solve and make decisions will see you succeed in this role, as will your strong organisational skills and ability to understand complex processes. Additionally, your willingness and capability to have difficult discussions, and your resilient nature will add further to your success along with:

- Experience in the Insurance industry will be highly regarded, but not essential
- Call centre experience will also be highly regarded, but not essential
- Outstanding attention to detail and excellent verbal and written communication skills
- The ability to show empathy to customers who have suffered loss; and
- A positive can-do attitude and great team worker.

**About us**

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

**Benefits**

***

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our Member Benefits program
- Generous discounts on all RAA products
- Flexible work arrangements
- 12 weeks paid parental leave
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan
- On-site Cafe with Barista