Claims Support Officer

**Claims Support Officer**
**(**
**Job Number**:
**220001AM**
**)**

**Description**

**Claims Support Officer**

**About the role**

We have an exciting opportunity come in the Motor Claims division. The Claims Support Officer will provide effective and efficient claims administration services to the Motor Claims team and quality service to RACQ members, third parties and service providers.
- Provide professional and efficient customer service with accurate, timely and compliant information.
- Provide members and third parties with information relevant to their claim in accordance with Privacy Legislation.
- Build and maintain successful working relationships with our partners to ensure a seamless claim experience for our members.
- Identify and raise training and improvement opportunities across the business to assist in reducing future complaints and improving the member and employee experience.
- Enter and update claim information and data in systems to support claims processing.
- Appropriately manage assessment enquiries including handling, escalating and recording complaints/disputes during the assessment process.
- Contact members, third parties and external service providers to arrange and confirm appointments and appropriate documentation to ensure efficient assessment and repairs are carried out

**About you**
- Ability to multitask competing priorities.
- Able to adapt to an ever-changing environment
- Display team player attributes
- Demonstrate effective communication skills
- Able to problem solve and negotiate.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you;**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113