Sydney Operations Supervisor

2 days ago

Bella Vista, Australia CryoPDP Full time

Due to exciting growth, CRYOPDP (A Cryoport Company) is looking for an experienced and highly motivated individual to join our Sydney Operations team.

The Sydney Operations Supervisor will be responsible for facilitating the smooth execution of daily operations and supporting team members. This role acts as the first point of escalation for operational and customer-related queries, ensuring customer satisfaction and operational efficiency.

Strong communication skills and attention to detail are key for effective collaboration and task execution in this position.

The role is a full-time position, and due to the critical nature of the Business, the following work hours are required: Mon-Fri: 09:00am to 5:00pm.

Key responsibilities will include:

- Work with the Operations team to register and facilitate the execution of customer bookings for NSW and QLD, initially focused on Domestic Operations, with scope to support International Operations also.
- Ensure all quotes are turned around in a timely manner, and manage the upkeep of pricing/billing in the Operations platform.
- Review and approve driver / vendor invoices
- Facilitate the ordering of required stock / supplies
- Liaise with suppliers and transport companies to maintain operational efficiency.
- Build and maintain strong relationships with key partners and clients.
- Assist the Executive team to coordinate project administration, aimed at achieving business objectives and financial targets.
- Actively training and developing team members to foster a high-performing work environment.
- Collaborate with the Operations team, assisting in packaging preparation and other warehouse activities.
- Enforce and promote safe work practices, ensuring adherence to safety protocols in the office and for all transport activities.
- Ensure compliance with IATA regulations and company processes and guidelines.
- Assist in the successful implementation of SOPs, including training and development of team members.
- Oversee the upkeep and safe operation of transport equipment, including vehicles, packaging materials, safety equipment, cool rooms, and pallet racking.

To be successful for this role, the following attributes will be highly desirable:

- 2+ Years experience in temperature controlled transport
- Valid Driver’s License
- Knowledge of DG and IATA Regulations
- Proficient Computer Skills, including Microsoft Office and/or Google Applications
- Proficient with CargoWise (not essential)
- Proven experience in high-pressure working environments

Work Authorisation: Australia (required)

Pay: $80,000.00 - $90,000.00 per year

**Benefits**:

- Employee stock purchase plan

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Application Deadline: 31/01/2025

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