Bookings Officer

2 days ago

Geelong, Australia WorkSafe Victoria Full time

$73,742.00.00 per annum + 12% superannuation
- Full time, fixed term opportunity (Until 03/06/2026 - parental leave backfill)
- Wadawurrung/Geelong based role (hybrid work from home - 3 days a week in office)

**About the opportunity**

The Booking Officer provides operational support and services to appropriately schedule, Independent Medical Examinations (IME) and Independent Impairment Assessments (IIA) for injured workers within relevant legislation, whilst actively managing expectations of insurance agents and medical practitioners.

**Key accountabilities**:

- Build rapport and maintain stakeholder relationships with IME/IIAs via telephone to manage fluctuating supply and demand for appointments.
- Actively contribute to continual improvement in the system and processes.
- Ensuring an effective and efficient customer service is provided to all key stakeholders.
- Perform a diverse range of administrative task including scheduling IME/IIA booking within WorkSafe systems, maintaining databases accurately to ensure data integrity, and inbox management.
- Ensure all bookings are made inline with Service Level Agreements.
- Please ensure you review the _Position Description attached_ for additional information on accountabilities for this role._
- _

**About you**

You will also possess:

- Experience in a similar role undertaking inbound/outbound calls, administrative tasks and accurate data entry
- Ability to work within fast paced and changing environments.
- Demonstrated attention to detail and sound organisational skills.
- Solid working knowledge of Excel & Word

If you are proactive, adaptable, and able to thrive in a dynamic work environment, we would love to hear from you.

**Working with us**

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

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