Bookings Officer

Day Oncology in Epworth Geelong is seeking a Bookings Officer to manage patient appointments and coordinate schedules for cancer treatment services within the unit. This role ensures a smooth and efficient flow of patients through the Day Oncology unit, often serving as the primary point of contact for patients and their families before and during their visit. This role is a front-line customer service role involving a high level of interaction with patients and their families, medical, nursing, and allied health staff both in person and over the telephone. It will also involve general clerical duties such as monitoring and managing stationery and ward supply orders ensuring reception and waiting area is kept clean & tidy.

**About You**

To succeed in this role, you will be an enthusiastic individual with a passion for customer service and strong attention to detail. The ability to converse and be empathetic whilst working amongst a busy flow of incoming and outgoing patients is a key skill needed for this role. You will have strong communication and interpersonal skills and should be comfortable working in a team of doctors, nurses, pathologists, administrators and non-clinical staff.

This role will suit an individual with proven medical administration experience as this is a fast-paced environment

**Your role will include**:

- Accurate management in administration of Day Oncology bookings into both IPM and Aria
- Health fund checks
- Receiving and processing appointment requests from doctors or other healthcare professionals.
- Providing information to patients about their appointments, including dates, times, and any necessary preparation.
- Providing administrative support to our team
- Liaising with specialist doctors’ rooms.
- Coordinating with other departments, such as radiology or pathology, for required tests or procedures.
- Optimizing capacity: Working to maximize the efficiency of the Day Oncology unit's capacity.
- Ensuring a positive patient experience by providing excellent customer service and support to patients and their families.

**To be successful, you will have...**
- Experience utilising Microsoft office suite with ability to maintain data entry accuracy.
- Previous experience in hospital bookings (Highly desirable)
- Experience using Patient Information Systems (eg IPM)
- Experience in hospital mainframe systems (Desirable)
- Experience with Health Fund checks (Desirable)
- A professional phone manner with experience managing incoming and outgoing calls
- Proven ability to work in a customer service focused environment

Position Description Inherent Requirements

**About Epworth Geelong**

Epworth Geelong, located adjacent to Deakin University’s Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.

**Qualifications**:

- Completion of Victorian Certificate of Education or equivalent (Essential).
- Certificate in Medical Terminology (Desirable)

**Additional Information**:
**Why Join Epworth?**

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

- Epworth’s enhanced Not for Profit status_ _provides the opportunity for employees to salary package up to **$15,900** pre-tax annually, plus **$2,650**meals and entertainment allowance leading to greater take home pay
- Discounted private health insurance
- Reduced cost of health services for you and your family at Epworth
- The largest educational scholarship program of its kind in Australia

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

**Ready to Make a Difference?**

To apply, click the **I'm Interested** button to attach your CV and cover letter (as a single file).

**_ Please Note:_**_ Applications are reviewed as received. Don’t wait as this role may be filled before the closing date._
- As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you)._
- At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability