Account Delivery Lead

5 days ago


Canberra, Australia DXC Technology Full time

The DXC ADL is the single point of accountability for the realisation of the business benefits expected from the transformation of the client’s ICT environment (if applicable) and for the delivery of the services associated within the scope of the services contract.

The ADL works in close partnership with the AGM/CSE to manage all aspects of account performance, with a key focus on the existing “run” and “projects” business with the client. The ADL will ensure services are delivered to contractual service levels, cost are reduced in line with any revenue reductions, resources are effectively deployed and standard (SSRs) and non-standard service requests (NSSRs) are fulfilled so that the existing business grows and profitability is improved over time.

**Primary responsibilities include**:

- Being the principal contact for all delivery issues on the account
- Developing and nurturing an excellent client relationship at the executive level in conjunction with the AGM
- Conducting a service baseline review documenting CMO service level performance, incident, problem and change levels and any other relevant activity that could usefully describe the experienced level of service maturity before DXC takeover (as required for new clients/scope).
- Building and implementing quality services and solutions
- Reviewing and approving any and all transition and transformation program and project plans
- Ensuring the Phase In (transition) and transformation programmes are effectively managed and deliver the expected benefits on time and at planned cost
- Demonstrating effective programme management and management of change capability
- Facilitating prompt identification and resolution of delivery issues
- Adhering to the IT architectural standards documented in the contract
- Ensuring completion and acceptance of DXC contract deliverables
- Tracking performance and meeting Service Level commitments as defined in the contract
- Developing and implementing the Account Delivery Plan and project plans in accordance with the contract and applicable Statements of Work (SOWs) and Schedules
- Staffing all account delivery and small project teams with the appropriate level of trained personnel and forecasting and managing resource requirements
- Drive Delivery led growth by delivering standard and NSSRs on time (quote/approval/implement) and to budget and with client satisfaction
- Create incremental revenue opportunities in alignment with account based targets
- Establishing a "Continual Service Improvement" culture and leading any required Service Improvement Plans



  • Canberra, Australia KBR Full time

    **Title**: Account Delivery Specialist **Your KBR future - delivering solutions and changing the world** **About KBR**: Kellogg Brown & Root (KBR) is a leading Defence and Government professional services provider. In Australia, KBR has been delivering solutions to Defence and Defence industry for over 20 years. We provide in-depth expertise to a wide...

  • Delivery Lead

    2 weeks ago


    Canberra, Australia BAE Systems Full time

    BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. **_ Role Purpose_** Reporting to...

  • Delivery Lead

    2 weeks ago


    Canberra, Australia Davidson Group Services Full time

    **About the Company** Davidson has proudly partnered with a leading Australian organisation looking for an Agile Delivery Lead. **About the Role** This role will see you working as the Agile Delivery Lead within the IT Services domain of the organisation. The Delivery Lead will assist in achieving business goals by efficiently planning, coordinating...

  • Delivery Lead

    1 day ago


    Canberra, ACT, Australia Clearcompany Full time

    About the RoleWe are seeking a Delivery Lead to play a key role in ensuring that projects achieve their desired benefits, with a focus on implementing new systems and changes to existing ones.The ideal candidate has extensive project delivery experience, including implementing software solutions to address complex business challenges.You will be responsible...

  • Delivery Lead

    2 weeks ago


    Canberra, ACT, Australia ClearCompany Full time

    Delivery Lead/ Agile Project Manager - Financial Crime Program- Sydney- Banking (tier 2)- 12M contract- Up to $1120 inc super p.d (max)About the Role:- manage workstreams within a large-scale Financial Crime program- business-facing role, requiring strong stakeholder management and delivery skills.- You will work closely with cross-functional teams to ensure...

  • Delivery Lead

    2 weeks ago


    Canberra, ACT, Australia ClearCompany Full time

    Delivery Lead/ Agile Project Manager - Financial Crime ProgramSydneyBanking (tier 2)12M contractUp to $1120 inc super p.d (max)About the Role:manage workstreams within a large-scale Financial Crime programbusiness-facing role, requiring strong stakeholder management and delivery skills.You will work closely with cross-functional teams to ensure that project...

  • Delivery Lead

    2 weeks ago


    Canberra, ACT, Australia ClearCompany Full time

    Delivery Lead/ Agile Project Manager - Financial Crime ProgramSydneyBanking (tier 2)12M contractUp to $1120 inc super p.d (max)About the Role:manage workstreams within a large-scale Financial Crime programbusiness-facing role, requiring strong stakeholder management and delivery skills.You will work closely with cross-functional teams to ensure that project...

  • Delivery Lead

    1 week ago


    Canberra, Australia Australian Government Full time

    Canberra, ACT (The agency supports and promotes flexible working, including remote options on negotiation) - Ongoing/Non Ongoing (Non-ongoing will be offered for 12 months) - $117,268 - $133,394 + Superannuation **About the Branch**: **About the Section**: The Agile Delivery Section is responsible for the design, development and delivery of digital...


  • Canberra, Australia CDC Data Centres Full time

    **About us**: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale...


  • Canberra, ACT, Australia Thales Full time

    OverviewAt Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence.Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know...