Customer Service Team Leader

**Join the largest independent, family and Australian-owned Packaging Distribution Business in Australia**:

- ** Be a valued part of our growth partnership aimed at providing the highest level of career satisfaction**

**An exciting opportunity now exists for a driven leader with a growth mindset to join our highly valued and critical customer facing team as a Customer Service Team Leader.**

**About The Role**

Our Customer Service Team is highly valued and is critical for the continuing growth of our business. Located in Campbellfield, reporting to the State Sales Manager - VIC, you will be instrumental in providing strong leadership to your team. Your purpose is to build collaborative partnerships and ensure clear and effective communication with all stakeholders as we strive to deliver quality results, profitable growth and excellent customer service and satisfaction.

You will contribute to our ongoing growth strategy through the proactive management of customer accounts, the identification of new business opportunities, and ensuring customer retention by maintaining our strong track record in supply and service level performance.

**Key Accountabilities**:

- Monitor customer sales order progress and ensure that the team and customers are kept fully informed regarding any supply issues
- Monitor customer satisfaction and that any customer complaints, debtor or other issues are resolved in an appropriate and timely manner
- Identification of sales opportunities and engage in collective problem solving to ensure profitable outcomes
- In conjunction with account managers coordinate a program to take a proactive recovery of lost accounts
- Build and maintain customer relationships to contribute to the development and achievement of portfolio growth and customer retention strategies
- Regularly analyse sales reports and implement remedial action to ensure profitability
- Manage the overall forward order rules and expectations
- Ensure the smooth flow of the order picking queue
- End-to-end management of the quality investigation process
- Prompt and efficient processing of customer orders and timely follow up to meet specified delivery dates
- Assist customers in the showroom and engage in face-to-face selling and maintain showroom displays
- Field new enquiries and provide support to an external sales team
- Price and quote on customer requirements within agreed parameters
- Maintain customer accounts within credit limits
- Investigate price discrepancies and take appropriate remedial action

**About Us**

**Plasdene Glass-Pak** is now the largest independent, family and Australian-owned Packaging Distribution Business in Australia. We supply glass and plastic bottles, jars, containers, closures, cartons, dividers, cans, flexible and bulk packaging to the food, beverage, pharmaceutical, health care, wine, oil, spirit, industrial, agricultural, pet care, personal care and cosmetic sectors, from seven Packaging Plaza Showrooms and Distribution Centres across the Nation.

**Partner With Us & Grow**

At **Plasdene Glass-Pak**, Partner With Us & Grow is our purpose, our brand statement, and is the heart and soul of why we do what we do. Regardless of scale or industry segment, we are passionate and committed to seeing our customers, suppliers and employees, flourish. In partnership, we are more successful together.

We are dedicated to creating an environment that allows our people to thrive. Wherever you may be on your work journey (just starting out, progressing, or chasing your next adventure) this means supporting personal and professional development within the business; providing opportunities to diversify skill set; and obtaining promotions from within. Our commitment to our people is one of a nurturing growth partnership aimed at providing the highest level of career satisfaction.

**About You**
- Excellent planning and organisational skills, and ability to prioritise a number of competing tasks
- Proven ability to understand customer requirements and identify and maximise sales opportunities
- Conflict resolution, problem solving and organisational skills
- Proven ability to improve workflows and internal processes, enhancing the level of customer service excellence
- Strong telephone and computer skills
- Experience with SAP, although not essential, would be advantageous
- Ability to manage customer enquiries both over the phone and face-to-face
- Flexibility to multi-task and work unsupervised and as part of a team
- Maturity and a sense of urgency
- High attention to detail and accuracy
- Excellent interpersonal and communication skills, both written and verbal
- Self-motivation and high levels of energy and enthusiasm

**How To Apply**

If you are seeking a fantastic opportunity to join an industry leader, believe in the importance of delivering exceptional customer service and are able to motivate and inspire a great team, then we would love to hear from you

**No Recruitment Agencies, please.