Customer Service Officer

5 hours ago

Campbellfield, Australia JELD-WEN Full time

**About our Organisation**

As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design.

**Corinthian** is part of the JELD-WEN group of companies which includes iconic brands A&L Windows & Doors, Aneeta Window Systems, Breezway louvres, JELD-WEN Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors, Trend Windows & Doors and William Russell Doors.

**About the Opportunity**

This is a great opportunity for an experienced **Customer Service Officer** with experience or interest in the home renovation/ construction industry to join our busy Campbellfield team. Working as part of a small, experienced team, you will provide an exceptional level of service to both potential and existing customers. This is a fast-paced and varied role which will see you answering customer enquiries over the phone and in person, providing quotes and processing orders.

Reporting directly to the Branch Manager this position will have responsibility for the following:

- Taking inbound calls from customers
- Handling product sales and enquiries
- Preparation of customer quotations
- Processing orders and ensuring that customer needs are met in a timely and professional manner
- Supporting a team of external Sales Representatives
- Following up on orders and ensuring that the highest level of customer service is delivered at all times
- Trade Counter sales

**About You**

We are looking for someone who can draw on their previous customer service experience in order to deliver a professional customer experience in a fast-paced and sometimes pressurised environment. A confident communicator with good organisation and prioritisation skills, you will be comfortable dealing with a range of customers to answer their enquiries in a professional and timely manner.
- Excellent communication skills
- Resilient and calm under pressure
- High attention to detail
- A desire to provide excellent customer service
- Good computer literacy with fast and accurate keyboard skills
- Intermediate skills with MS Office Suite
- Ability to work well within a team environment

**About the Benefits**
- Competitive annual salary
- Opportunity for career progression within JELD-WEN organisation (4,000+ employees)
- Ability to schedule leave every Christmas
- Additional day’s paid leave for your birthday
- Generous employee discounts across the range of JELD-WEN products
- Permanent, full time role (Monday - Friday, 7.30am - 4.00pm)

**Your Next Step**

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

LI-RM1

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