Customer Service Coordinator

2 weeks ago

Wetherill Park, Australia Reece Group Full time

Customer Service Coordinator - (Viadux) Wetherill Park
**About Viadux and the Reece Group**

Viadux is a commanding presence in the Australian water industry and has a history spanning over 120 years. With contemporary water solutions forming an intrinsic part of our DNA, Viadux has always been a future-focused company. Being at the leading edge of water solutions technology means we’re always on the lookout for new solutions, and we have the capacity to implement these with confidence.

The Viadux brand was established and defined in 2015, and since October 2017 are part of the Reece Group.

**About the role**
In our Customer Service Coordinator role you will have the opportunity work directly with and learn from a team with substantial experience Water and Sewer industry.

At Viadux we work with our customers to help grow their business and deliver exciting projects. It’s all about creating mutual growth by working together to build healthy communities, striving for long time security and sustainability.

We are not necessarily looking for experience, but the successful applicant will need a growth mindset

Attention to detail is a must for this exciting opportunity. You will need to have the drive to foster strong relationships with our customers, suppliers and the wider network.

**Your day-to-day**
- Process stock availabilities, price quotations, give order status advice and technical information of general sales order enquiries.
- Coordinate externally sourced stock purchasing and accurately input purchase details into computer system in a timely manner.
- Coordinate both small and large infrastructure projects across NSW and the ACT.
- Develop and follow up customers, quotes and tender submissions via Salesforce.
- Excellent commination skills are paramount to success in all facets of this role.
- Ensure compliance with company’s policies and procedures, the Act and other regulatory requirement.

**Our perks and benefits**:

- Paid annual leave and sick leave
- Continuous learning and development programs to support your career goals
- Performance based bonuses
- Generous discounts on all company products
- Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
- Paid parental leave

**Reece Group**

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. _This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage_

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