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Customer Service Officer
2 weeks ago
Full Time Permanent position available in Cannon Hill
- Rotational hours: week 1 6.30am - 2.30pm, week 2 10.00am - 6.00pm
- Rewarding opportunity, become part of an organisation dedicated to making a difference to people’s lives
**What can we offer you?**
- Salary Packaging benefits package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you
- In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.)
- Encouraged and supported ongoing professional development and diverse career opportunities
- Corporate Health Insurance plans and discounts with our corporate partners
- An Employee Assistance Program, free and confidential counselling services available to all staff and their family members
- Parental leave
- Onsite cafe, great food and coffee
**About the Role**
As the Endeavour Foundation continues to grow and support the community and workplace as a leading disability service provider, we are currently seeking Rostering Officers** **to join our Rostering team here at our Head Office in Cannon Hill. Key duties will include:
- Day to day rescheduling to cover unplanned changes in employee availability including sick leave, personal leave and emergency replacement or back-filling requirements
- Allocating shifts with consideration to the compatibility of all our people and employees, including skills, cultural, spiritual and lifestyle preferences
- Leave planning including annual leave, personal leave and study leave is scheduled to ensure continuity of service delivery
- Ensuring accuracy of rosters in line with people billing requirements to ensure effective charging and claiming
- Completing and maintaining up to date and accurate records of people interactions
**What you will bring to the role**:
- Availability to work rotational hours: week 1 6.30am - 2.30pm, week 2 10.00am - 6.00pm
- Demonstrated experience in a Rostering role
- Demonstrated experience in community services and/or not for profit environment
- Proven experience in a customer service role within a fast paced environment
- Strong written and verbal communication skills to ensure clear and concise information is communicated to stakeholders
- Demonstrated attention to detail to ensure all work is completed accurately and in a professional manner
- Previous experience in rostering and/or using Carelink+ would be highly regarded
**Who We Are**:
We are people working together, making possibilities a reality for people with a disability. We call ourselves **#teampossible**
**_ Find out more about Endeavour Foundation and our customers _**_here_**
**How you can join #team possible?**
Please note, before commencing with Endeavour Foundation and should you be successful, you will be required to undertake a **“Fit2Work” National Criminal History Check**, a positive **Blue Card** and** Yellow/NDIS Worker Screening Card.**
Additionally, in line with the direction from the State Government, all authorised workers defined under the Queensland Public Health Order will be required to be fully vaccinated against COVID-19 from 15 December 2021.
If this is the opportunity for you, click ‘Apply’. We look forward to hearing from you
**_ "We are a 2021 Circle Back Initiative Employer and we commit to respond to every applicant"_
