Customer Care Officer

2 weeks ago

Cannon Hill, Australia nib health funds Full time

Let’s talk about nib Thrive

nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.

nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 23,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia.

Let’s talk about diversity, equity and inclusion

Let’s talk about this role

Delivering excellent customer service with professionalism and a caring nature. Answering high volume calls, the role requires a person who loves to make a difference and engage with people with a disability. Empathy and compassion are a must in this role and the desire to help people is second to none.

Let’s talk about you

We are seeking someone with fantastic customer service skills, keen eye for detail and ability to remain calm under pressure. We are also seeking the following:
- Experience in a fast-paced environment- High attention to detail- Great customer service skills- Strong work ethic- Previous experience in an office environment- Able to work autonomously- Exceptional listening and communication skills in a high-volume work environment- NDIS experience desirable

Let’s talk about working at nib

Our hybrid working approach means our employees work outside of the office for most of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib’s approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community through paid leave for volunteering through nib Foundation- Support _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

  • Customer Care Officer

    1 day ago

    Cannon Hill, Australia nib NZ Full time

    Let’s talk about nib Thrive - nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to...

  • Personal Care Worker

    6 days ago

    Cannon Hill, Australia Care to Care Full time

    Care to Care provides in-home assistance to Aged and Disabled clients enabling them to live their lives independently in their own homes. Our services include Personal Care, Nursing Care, Domestic Assistance, Transportation, Companionship & Pastoral Care, In-Home Respite and Light Gardening. We are looking for experienced Aged and/or Disability Support...

  • Customer Care Officer

    1 day ago

    Hunters Hill, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! Discover a career where care goes both ways! - Leading Not for profit Aged Care provider - Increase your take home pay with not for profit salary packaging - Permanent Full-time - Hybrid role - office located in Hunters Hill - Flexible start and finish times - Customer Care Centre operates 6am to 5.30pm Monday to...

  • Customer Service Officer

    2 weeks ago

    Cannon Hill, Australia Endeavour Foundation Full time

    At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality. Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support individuals...

  • Customer Service Officer

    6 days ago

    Cannon Hill, Australia Endeavour Foundation Full time

    At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality. Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support individuals...

  • Customer Care Officer

    2 weeks ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Leading Not for profit Aged Care provider**: - ** Values-based organisation**: - ** Hunters Hill location**: - ** Work between 9.30am to 5.30pm Monday to Friday**: - ** Hybrid Work Set-up including Work from home after training period** Catholic Healthcare promotes the dignity, life, and spirituality of older people through...

  • Customer Care Officer

    2 weeks ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Leading Not for profit Aged Care provider**: - ** Values-based organisation**: - ** Hunters Hill, NSW location**: - ** Core Hours 7am to 5.30pm Monday to Friday**: - ** Hybrid Work Set-up including Work from home after training is completed** Catholic Healthcare promotes the dignity, life, and spirituality of older people...

  • Customer Service Officer

    1 week ago

    Cannon Hill, Australia Endeavour Foundation Full time

    Exciting **Full-Time opportunity** based in Sunny Coast and Maryborough region - Providing exceptional customer service through various touchpoints - Encouraged and supported ongoing professional development and diverse career opportunities. **Who is Endeavour Foundation?** We are people working together, making possibilities a reality for people with a...

  • Customer Service Officer

    2 weeks ago

    Cannon Hill, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate Customer Service Officer to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Cannon Hill Based As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and...

  • Customer Service Officer

    1 day ago

    Cannon Hill, Australia Endeavour Foundation Full time

    Full Time Permanent position available in Cannon Hill - Rotational hours: week 1 6.30am - 2.30pm, week 2 10.00am - 6.00pm - Rewarding opportunity, become part of an organisation dedicated to making a difference to people’s lives **What can we offer you?** - Salary Packaging benefits package up to $15,900 of your annual salary tax free. Less tax = more...