Customer Service Representative

4 days ago

Mascot, Australia Carbiz Full time

**Carbiz is looking for proactive, friendly, and meticulous individuals to join our Operations team as Customer Service Representatives**

**About Us**:
Carbiz is a leading provider in accident management services, helping customers get back on the road with ease. With over 7,000+ 5-star reviews and awards like the Product Review '2023 & 2024' accolades, we are committed to delivering high-quality accident replacement vehicles and exceptional customer service. Our team-first culture and dedication to our values of passion, trust, collaboration, and growth have made us an industry leader.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;
- **Love what we do** - We are passionate about delivering for our customers, team, and partners every time
- **Better than yesterday** - We grow each day, learning from our experiences
- **Win with trust** - Lead the market by being trusted, reliable and helpful
- **Collaborative core** - Working smarter together
- **Valuing people** - We respect our people, encourage their development, and reward their performance

**Perks & Benefits**:

- Career growth opportunities through ongoing training, mentorship, and support.
- Collaborative team environment with like-minded professionals.
- Convenient head office location, less than 10 minutes from Mascot Station.
- Novated lease options and access to the Flare Benefits program.
- Monthly team lunches, birthday celebrations, and major event celebrations.
- Study assist program - we support your education.

**About the Role**:
In this role, you’ll be the first point of contact for our dealership partners and customers, providing support in coordinating vehicle hires and returns. Key responsibilities include:

- Managing inbound inquiries from dealerships and service managers, ensuring vehicles meet customer needs.
- Facilitating smooth onboarding for vehicle hires, coordinating deliveries and ensuring timely communication.
- Working closely with the Operations, Sales, and Fleet teams to manage vehicle availability, returns, and customer requests.
- Ensuring vehicle returns are processed efficiently and according to company procedures.
- Following up with dealerships to ensure timely payment of invoices.

**About You**:

- Experience in automotive, car rental, or credit hire industries is highly desirable but not essential.
- Prior experience in phone-based customer service or sales is preferred.
- Tech-savvy with strong computer literacy.
- Excellent organisational skills and capable of handling multiple tasks effectively.
- Confident communicator, able to work with internal teams, dealerships, and customers, maintaining a high standard of service.

If you, or anyone you know, are looking for a Customer Service Representative position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you

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