Service Sales Specialist

You’ll work closely with cross-functional teams to gain a Wall-to-Wall (W2W) view of the customer environment, enabling aligned and strategic service delivery

Key Responsibilities:

- Manage and quote On Demand Service (ODS) requests from initial qualification through to billing.
- Collaborate across the business, including Sales Account Managers, Service Sales, Field Engineers, Service Delivery Managers, and Project Managers to coordinate and deliver customer solutions.
- Prepare and manage relocation quotations in partnership with Installation and Service Delivery Managers.
- Maximize revenue and service capture while enhancing customer satisfaction through ODS engagements.
- Achieve performance targets across ODS and other commercial metrics.
- Build and maintain strong customer relationships within your assigned territory.
- Ensure professional and proactive engagement aligned with commercial processes to maintain high customer satisfaction.
- Maintain accurate customer profiles, account records, and interactions using GEHC’s CRM tools.
- Review and manage the sales funnel regularly to ensure accurate forecasting, identify pipeline gaps, and drive proactive actions to progress opportunities.
- Ensure data integrity by updating systems and resolving discrepancies.
- Identify and implement process improvements to drive operational efficiency.
- Generate and share qualified leads with relevant teams.
- Support promotional campaigns and initiatives aligned with company programs.
- Take ownership of customer queries and ensure timely resolution.
- Comply with company policies and quality standards.

Quality & Compliance Objectives:

- Understand and adhere to GE HealthCare’s Quality Manual, Management System, Policies, and applicable regulations.
- Complete all required Quality & Compliance training within designated timelines.
- Report and address any quality or compliance concerns promptly.
- Ensure accuracy and integrity of order and configuration data at entry point.
- Continuously improve related processes and documentation to support standardization and simplification.

Qualifications & Skills:

- Minimum 2 years of experience in administration and customer service
- Customer Centric Communication - Ability to build trust and rapport through clear, empathetic communication focused on solving customer problems
- Consultative Selling (e.g., Gap Selling) - Skilled in identifying customer pain points, uncovering needs, and delivering tailored service solutions
- CRM Discipline (e.g., Salesforce) - Experience managing opportunities, updating pipeline stages, and maintaining accurate forecasts within CRM systems
- Time Management & Prioritisation - Capable of handling multiple priorities and deadlines, especially during peak periods (EOQ/EOY), without compromising quality
- Quote Accuracy & Process Compliance - Proven ability to generate accurate, timely quotes while adhering to pricing and approval processes
- Problem Solving & Escalation Handling - Proactive in resolving customer issues and escalating appropriately to ensure timely resolution
- Follow-Through & Accountability - Strong ownership mindset with a commitment to end-to-end task completion and customer satisfaction
- Commercial Awareness - Understanding of revenue, margin, and financial impact when making customer-facing or pricing decisions
- Cross-Functional Collaboration - Experience working across business functions (e.g., Service Delivery, Sales, Operations) to align efforts and achieve customer goals
- Microsoft Office Proficiency - Strong working knowledge of MS Outlook, Excel, Word, and PowerPoint for communication, reporting, and presentations.
- Tele sales Experience - Proven ability to engage customers over the phone, identify needs, present solutions, and drive sales in a remote or call-based environment.
- Familiarity with the marketplace - Healthcare or technical sales experience is highly desirable
- CRM Platform Experience - Experience with Salesforce (SFDC), SMAX, or similar platforms is highly advantageous

**Additional Information**:
**Relocation Assistance Provided**:No