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Fraud Operations Officer

2 weeks ago

Brisbane, Australia Entain Full time

Hello and Kia Ora

**Start your game**

At Entain the customer is at the centre of what we do, The fraud team exists to prevent, detect and mitigate fraud and at-risk accounts in order to keep our customers and the wider community safe with fraud prevention. It’s never been more improtant for the customer to have trust in us to keep their account safe from the threat of fraud, which we do by proactively countering these threats. We also play an important part in meeting and exceeding our legal and regulatory requirements to ensure we can maintain our platforms for our customers.

**Where and how you can work...**
With our HQ in Brisbane, we also have offices in Darwin, Sydney, Auckland, and Wellington. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. This role is best suited to our Brisbane location.**About**

**About Entain...**

At Entain Australia, the customer is at the centre of everything we do. We think differently about opportunities and thrive on innovation for our customers. To do this, we invest in the best talent to deliver our ambitions.

Our vision is to be the world leader in sports wagering, gaming, and venue entertainment. We are creating exciting and trusted experiences for our customers and revolutionising the wagering and entertainment space as we go. We’re experts in safer gambling and the company that is at the forefront of responsibility.

**What you will do**
- Assist with the review of daily reports to identify unusual transactions and accounts.
- Ensure fraud loss is minimised, or prevented where possible, by taking prompt and appropriate action, as determined by the individual case.
- Identify the perpetrator or the party responsibility for the loss and implement the most appropriate course of action for the recovery of fraud.
- Maintain accurate, comprehensive, and timely records of all activities in line with Entain Group and regulatory expectations.
- Liaise with key internal stakeholders on disputes, fraud enquiries and fraud prevention.
- Lodge Unusual activity Reports and other reports with government agencies.

**Who we’re looking for**
- Knowledge and experience in Fraud detection or in a similar Operations role.
- Effective time management skills - the ability to prioritise and meet deadlines.
- Ability to take ownership and responsibility for their duties.
- Previous experience in submitting SMRs and completing Police requests will be highly regarded.
- Experience working in a highly regulated environment such as gambling or financial services.
- A willingness to learn, harnessed with a proactive personality and a good work ethic.
- Understanding of the Industry codes of practice and other relevant legislation including AML/CTF Act, Privacy Act and Criminal Code
- Be available to work a 5-day weekday roster, with the flexibility to work weekends when required.

**Why Entain**
- Genuinely flexible work arrangements - we aim to be in the office two days a week, but we want you to work the way that best suits you and your life.
- Up to 12 weeks of Paid Parental leave.
- Heavily subsidised gym memberships and other paid-for services as part of our wellness calendar.
- Free onsite barista and fully stocked fridge and pantry for breakfast and lunch.
- Extensive learning and development programs so you can expand your expertise.
- Company-wide events to recognise and celebrate the great work of our team.
- We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to free and discounted tickets to sporting and racing events.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.