Fraud Operations Officer

**About the opportunity**:
We have 2 exciting opportunities to fill within the fraud team here at Entain. This role offers you the chance to learn about Fraud trends within the wagering space, working collaboratively in a fast-paced and dynamic environment.

The role requires an analytical thinker with an eye for anomalies, fraud trends, and patterns. You are proactive, customer-centric and have excellent communication skills to share findings, raise your concerns and problem-solve.

After mastering our current processes and procedures, you will play an essential part in finding areas we can improve or optimise the way we do things.

**Ways of working**

This is a growing team where you will get an excellent opportunity to be mentored by some of the best in this space, based in our Brisbane HQ location. This team is a 7-day working team, with 1-day minimum in the office, on a flexible roster so weekend shifts may be required.

**About Entain**

We’re Entain. Our vision is to be the world leader in sports and gaming venue entertainment. We are creating exciting and trusted experiences for our customers and revolutionising the gaming space as we go.

Combining technology and entertainment to create products that push the boundaries, Entain is home to a global family of more than 25 well-known brands - names such as Ladbrokes Australia, neds and many more.

We operate in a heavily regulated industry, and our growth depends on our customers trusting us to do the right thing to keep their accounts safe. The fraud team exists to prevent, detect and mitigate fraud and at-risk accounts in order to keep our customers and the wider community safe. It’s never been more critical for the customer to have trust in us.

**What you will do**
- Assist with the review of daily reports to identify unusual transactions and accounts.
- Ensure fraud loss is minimised, or prevented where possible, by taking prompt and appropriate action, as determined by the individual case.
- Maintain accurate, comprehensive, and timely records of all activities in line with Entain Group and regulatory expectations.
- Collate Investigations including reports or written responses etc in an accurate and timely manner, ensuring appropriate stakeholders have been consulted where required.
- Maintaining files, ensuring accurate and current records.
- Liaise with key internal stakeholders on disputes, fraud inquiries and fraud prevention.

**We are looking for those that have**
- Knowledge and experience in Fraud detection or in a similar Operations role.
- Understanding of the Industry codes of practice and other relevant legislation including AML/CTF Act, Privacy Act and Criminal Code.
- Well-developed communication and interpersonal skills.
- Time management skills with the ability to meet deadlines and achieve objectives.
- Ability to liaise with and forge strong working relationships with internal and external stakeholders.
- Experience with chargebacks is desirable.
- _Bonus points - if you have good knowledge of Entain Australia’s platforms Ladbrokes or/and neds. _

**Why Entain**
- Genuinely flexible work arrangements - we aim to be in the office two days a week, but we want you to work the way that best suits you and your life.
- 6 weeks Annual Leave
- Up to 12 weeks Paid Parental leave.
- Heavily subsidised gym memberships and other paid-for services as part of our wellness calendar.
- Free onsite barista and fully stocked fridge and pantry for breakfast and lunch.
- Extensive learning and development programs so you can expand your expertise.
- Company-wide events to recognise and celebrate the great work of our team.
- We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to free and discounted tickets to sporting and racing events.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.