Lead Administrator

As our amazing **Lead Administrator **you will have the opportunity to provide exceptional customer experiences, supporting our therapists to provide life changing therapy supports to children and families, from our Buderim clinic on the beautiful sunshine coast of Queensland.

You will have the opportunity to develop and extend your leadership and administration skills in a friendly, well supported team, in an organisation that values your growth, passion and skills

We are a social, hard working team who enjoy shared lunch times, regular team development sessions and scheduled team collaboration with our multi-disciplinary team of allied health professionals. We support each other, so we can keep making a difference for children and families throughout their therapy journey.

**What we offer you**:
Early Start Australia is a national organisation - our clinics offer you the small practice feel, with local, onsite leaders, plus, a range of corporate support to help you with training, processes and troubleshooting. We strive to provide you with job satisfaction and growth to help you achieve your career goals. We want to see you succeed

You will be part of the local clinic who value the support you provide as well as our friendly and well-organised national administration team booking appointments, invoicing and managing NDIS charges. You will benefit from our commitment to providing you with a supportive work environment, continued learning advancement and career opportunities which are mutually beneficial.

In addition to a competitive salary, you will have access to an individual professional development budget, paid professional development leave, our Mental Health and Wellbeing Program, paid parental leave and a discount marketplace with hundreds of products at reduced prices from groceries to movie tickets.

**The opportunity**:

- As a Lead Administrator, you will:

- Be responsible for the day to day management of therapist schedules (mobile and in clinic appointments), whilst supporting and leading our Customer service officers.
- Report to the Practice Principal, working closely together on waitlist management and therapist caseloads.
- Develop relationships with our clients, supporting their positive experience with our service.
- Manage payments via phone and EFTPOS.
- Process NDIS, Medicare and private health fund claims.
- Complete daily invoicing for clients.
- Oversee the administrative requirements of contract agreements.
- All other ad-hoc administrative requirements that may arise from time to time (coordinating fun events)

**What do you need to join?**
- Knowledge of NDIS administrative requirements and funding packages
- Experience working within the allied health sector;
- Strong customer service and communication skills - face-to-face, via telephone and in written correspondence with the ability to build rapport with clients and families; This is super important
- Experience with practice management software, Medicare and Eftpos will be advantageous;
- Proficient use of Microsoft Excel, Outlook and Word;
- A proactive and committed approach to quality improvement; This is where your voice matters, we value your worth
- Excellent time management and organisational skills;
- A positive attitude that comes with a smile;
- Compulsory compliance (or willing to obtain) - Working with Children Check, National Police Check, NDIS workers screening check, and First Aid certificate.

**About us**:
Early Start Australia is a national multidisciplinary allied health organisation committed to delivering evidence-based early intervention and therapy services to children and their families.

As an organisation Early Start Australia prioritises building a fantastic team culture and working with children and their families to make a real difference to everyday lives of our clients.