Member Services Officer

2 weeks ago

Perth, Australia United Workers Union Full time

MEMBER SERVICES OFFICER
UNITED WORKERS’ UNION
The United Workers Union seeks a highly motivated individual to work in our Member Services Team in Sydney or Perth in a fixed-term 6-month role.
The role of the Membership Services Team is to deliver exceptional day-to-day services to United Workers Union members and to provide high-quality and consistent data entry.
ABOUT UNITED WORKERS’ UNION
United Workers’ Union is a powerful member-led union whose sole purpose is to serve the collective interests of members in workplaces and communities by winning significant and long-lasting gains. The Union is driving change by growing union membership, developing leadership amongst our members, encouraging active member participation in the union, building and enforcing standards in our sectors, and campaigning both politically and in the community.
The United Workers Union is proudly affiliated with the Australian Labor Party.
KEY RESPONSIBILITIES
- Deliver a professional service to all members of the Union
- Process membership transactions including new members, financial transactions and resignations.
- Ensure quality of data entry and take steps to enhance where possible.
- Resolve and escalate queries as necessary.
- Adhere to existing working practices, methods, and procedures.
- Maintain confidentiality and observe data protection and associated guidelines.
- Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.
- Ensure that the Union’s values of equity, diversity and inclusion are upheld and promoted.

KEY SELECTION CRITERIA
**A Member Services Officer demonstrates**:

- Excellent customer/member service skills;
- Attention to detail and excellent data entry skills;
- Ability to take direction and follow process;
- Excellent verbal and written communication and liaison skills;
- Intermediate Microsoft Office & Excel skills;
- A commitment to the United Workers Union values.

To perform this job, you will also be required to have or obtain and maintain:

- Right of Entry Permits; and
- Immunisation against COVID-19 or have a medical exemption

REMUNERATION
An attractive remuneration package will be offered to the successful applicant, which will include:

- Salary commensurate with demonstrated skills and experience;
- 16% superannuation;
- 4 weeks annual leave plus 25% leave loading

HOW TO APPLY
Please submit your resume, together with a cover letter addressing the selection criteria to Catherine Coghlan, Deputy Director (People, Culture and Change) through the UWU Careers Portal
CLOSING DATE

  • Member Services Officer

    2 weeks ago

    Perth, Australia Capricorn Full time

    **Who are we?** Capricorn is a member-based financial services organisation which exists to improve the lives of over 28,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel...

  • Member Services Officer

    1 week ago

    Perth, Western Australia Teachers Mutual Bank Limited Full time $60,000 - $90,000 per year

    About the RoleWe're looking for a Member Service Officer to join our WA branch and deliver exceptional service to our members. You'll be the first point of contact—advocating for our products, ensuring compliance, and identifying risks with confidence.This role requires strong communication and listening skills to accurately action member requests. You'll...

  • Client Services Officer

    2 weeks ago

    Perth, Western Australia Gallagher Benefit Services Pty Ltd Full time $60,000 - $90,000 per year

    We have an exciting opportunity to join Gallagher as a Client Services Officerworking closely with our Consultants to provide ongoing value and service to existing Corporate Benefit clients. We partner with our clients to support their employees with access to corporate superannuation & a wide range of employee benefit packages.This is a great opportunity...

  • Member Service Advisor

    2 weeks ago

    Perth, Australia HIF Full time

    **Welcome to HIF - the Health Insurance Fund of Australia!** We’re a not-for-profit health fund with a national presence and a close-knit team of around 125 passionate people based right here in Perth. At HIF, we’re all about supporting our Members to live healthier lives - and we do that with genuine care, a strong community spirit, and a member-first...

  • Member Service Advisor

    5 days ago

    Perth, Australia HIF Full time

    **Welcome to HIF - the Health Insurance Fund of Australia!** We’re a not-for-profit health fund with a national presence and a close-knit team of around 125 passionate people based right here in Perth. At HIF, we’re all about supporting our Members to live healthier lives - and we do that with genuine care, a strong community spirit, and a member-first...

  • Member and Programs Officer

    2 weeks ago

    Perth, Western Australia Reconciliation Western Australia Full time $60,000 - $80,000 per year

    Our OrganisationReconciliation WA (RWA) is a not-for-profit organisation providing leadership, advocacy and support to people and organisations driving the movement for reconciliation in Western Australia (WA). We actively encourage Aboriginal and Torres Strait Islander people to apply for all our roles and join the Reconciliation WA team. We prioritise...

  • Member Service Advisors

    5 days ago

    Perth, Australia HIF Full time

    We’re the Health Insurance Fund of Australia, but our friends call us HIF and due to some great internal career development moves within HIF we are on the lookout for fun, enthusiastic and engaging team members who are passionate about providing excellent customer service and putting our members first. Whether you are just beginning your career or looking...

  • Member Resolution Officer

    2 weeks ago

    Perth, Australia Capricorn Full time

    **A little about us** We're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop. Since 1974 we've been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members...

  • Member Services Consultant

    3 days ago

    Perth, Western Australia RACWA Full time $60,000 - $100,000 per year

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by RAC Finance (RACF) specialise in market leading finance products...

  • Member Services Consultant

    3 days ago

    Perth, Western Australia RAC WA Full time $60,000 - $100,000 per year

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030.RAC Finance (RACF) specialise in market leading finance...