Compliance Manager

Work Type : Full Time

Location : QLD
- Make a difference in a fast-growing, leading company
- Great opportunity to develop and drive the compliance framework
- Toowong or Kawana Location - Work close to home

**About us**

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, and Pet products as well as Roadside Assistance.

**The Role**:
This role provides compliance-based advice and assistance to the business in key areas such as customer service (sales, service, claims and disputes), product design and delivery, partnerships and learning and development.

You will help the business understand and meet its regulatory obligations as prescribed by its Australian financial services licence and the General Insurance Code of Practice by supporting the business at all levels.

**Accountabilities**:

- Providing quality and timely compliance advice to internal stakeholders.
- Continuously improving the Compliance Framework, including supporting documentation and associated training/eLearning material.
- Seeking ways to exceed stakeholders’ expectations and display flexibility in meeting needs through consideration of a range of alternative compliant solutions.
- Identifying and making recommendations to relevant areas regarding any opportunities identified for system, process, product, sales, or service improvements during the course of providing compliance advice.
- Compliance education and awareness programs and promoting a positive culture of compliance within the business.
- End-to-end involvement in product design, business change initiatives, and implementation of regulatory change.
- To role model the A&G values in all dealings with all internal and external stakeholders including team members.

**Essential Skills and Abilities**:

- High commercial acumen.
- Strong written and verbal communication skills.
- Strong drafting skills (policy and process writing/board papers/frameworks)
- Proven decision-making skills - ability to make effective competent and commercial decisions in a timely manner.
- Ability to engage stakeholders and build relationships.
- Proven negotiation skills - ability to negotiate/influence stakeholders to ensure they are meeting compliance obligations.
- Time management skills - demonstrated ability to prioritise tasks and organise workload in an effective manner.
- Analytical skills - ability to operate in a complex dynamic environment and make recommendations, compliance actions and decisions based on a thorough understanding of compliance obligations balanced with the commercial needs of the business.

**Knowledge and Qualifications**:

- Thorough knowledge of relevant compliance standards, legislative requirements (including financial services) and industry codes.
- Working knowledge of General Insurance in Australia is desirable.
- Minimum 5 years’ experience in a compliance, risk, assurance, legal or audit role for a financial services firm.
- Experience in a general insurance role highly regarded.
- Experience with risk management/compliance obligations systems.
- Completion of compliance course.
- Legal and/or Risk qualifications are also highly regarded.
- Leadership/oversight of compliance staff in compliance team desirable.

**Our Perks**
- **Location** - Our Brisbane office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport. Likewise, our other office in Kawana offers free parking and easy access to retail.
- **Extra leave** - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving** - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts** - You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition** - We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities** - There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social** - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**

*A note from Auto &