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Customer Service Specialist

3 weeks ago

Eastern Creek, Australia Xylem Full time

**Xylem’s **focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.

The **Customer Service Specialist **role based in Syndey engages with our customers to understand and identify their specific needs.

In this role you will:

- Accurately and efficiently enter and manage purchase orders from receipt through to delivery
- Offer technical and order status support
- Assist with technical selections and product configuration

**Skills and experience required**:

- A strong technical aptitude and STEM background
- Excellent interpersonal skills with the ability to successfully communicate with customers
- Strong cross-functional collaboration skills and working within teams
- Demonstrated problem-solving capability

**We also value**:

- Safety and Quality compliance, planning and process orientation
- Case management skills
- Resourcefulness, creativity and a continuous improvement mindset