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Client Success Specialist

3 weeks ago

Melbourne, Australia AAM Pty Ltd Full time

Work perks

While working with us you can take advantage of a wide range of financial and non-financial benefits.

These benefits include financial planning, superannuation education services, salary sacrificing, novated car leasing and income protection insurance. Your extended family can join our superannuation fund and you can even enjoy discounted car rental rates for private use.

We also provide you access to discounted health insurance and paid parental leave to help you welcome a new addition to your family.

To help further your education, you can access study assistance in the form of up to 10 days paid study leave per year on approved study.

To support and enhance the health of our employees, we provide access to our employee assistance program. This free program provides you with assistance in times when you face problems of a work or personal nature.

These benefits, and more, are above and beyond your remuneration. We want you to be well rewarded for the contribution you make to AAM and the service you provide to our clients.

**Location**
- Melbourne, Sydney, Brisbane, Perth- Interested?- Client Success Specialist**_Position can be anywhere Australia-wide: Melbourne, Sydney, Brisbane, Perth_**

**Your new company**:
AAM has been at the forefront of geospatial information technology for over 60 years. We provide consulting expertise and technology solutions to the Resources (Mining & Minerals, Oil & Gas), Infrastructure, Utilities, Government, Forestry & Environment, and Finance & Insurance industries. Now part of the Woolpert Group, AAM are poised for future growth both domestically and internationally.

With a global reputation for innovation, we have pioneered leading-edge solutions to the market and continue to adopt industry-leading technology to meet the emerging needs of our clients. Continued growth has seen rapid development and growth in AAM’s GIS delivery team including software implementations and hosted and managed solutions. As the authorized local partner for VertiGIS Studio in Australia (formerly Geocortex) we have a well-established client base across both government and private sectors.

**Your new role**:
This is a permanent full-time position and can be based in Sydney, Melbourne, Perth or Brisbane.

The Client Success Specialist is a newly created position within the AAM, A Woolpert Company’s Sales Team. You will be responsible for increasing new business and opportunity demand by focusing on our inbound and outbound sales processes. You will contribute to company targets and growth through qualifying new prospective clients and unearthing opportunities with our extensive list of existing accounts.
- Qualify inbound sales leads received through multiple channels
- Routing qualified opportunities to the appropriate sales executives for further development and closure
- Enjoy the challenge and achievement of Sales Focused KPI’s, goals and incentives

**About you**:

- Tertiary qualifications within Business, Marketing of Commerce highly regarded
- Previous demonstrated success in client success roles
- Relevant experience with inbound / outbound sales related activities, lead generating and sales calls
- Experience with spatial industry and/or software sales desired, but not necessary
- Demonstrated experience and ability in identifying both current and future customer needs
- Thrives on challenges of sales and business development
- Ability to build trusted relationships and rapport both internally and externally
- Excellent communication and presentation skills
- Experience in using CRM systems
- Be self-motivated as well as working as part of a team
- Permanent and full-time working rights in Australia

**Why work with AAM?**

AAM is focused on our staff with a clear goal in being an employer of choice. We have staff located all throughout Australia and are flexible with hours worked and balance between home/office. Our people are the lifeblood of AAM and we offer a number of benefits including:

- Flexible hours and hybrid home/office working environment
- Employee training and career development programs
- Employee Assistance Program for employees and family members
- Novated Leasing and Salary Sacrifice
- Regular social events to promote culture

We value a diverse and inclusive workplace. All qualified applicants will receive consideration for employment.