Client Success Specialist
19 hours ago
Opteon is a leading provider of valuation, advisory, and specialist property services across multiple markets. We are known for delivering meaningful solutions to clients through our comprehensive range of property services. Our company is undergoing an exciting period of growth and transformation, positioning us as one of the most prominent property service providers globally.
About the Role:
We are seeking a highly skilled Client Success Specialist to facilitate exceptional customer experiences that drive client retention, loyalty, and advocacy. This role will involve working closely with account managers to ensure seamless customer satisfaction, including preparation of customer agreements, proposals, and reports.
You will be responsible for:
- Assisting new and potential customers through the onboarding process;
- Planning and delivering customer outcomes;
- Identifying revenue growth opportunities and revenue retention threats;
- Managing the customer contract lifecycle;
- Becoming an expert in all aspects of Opteon's business and using this knowledge to enhance the customer experience.
To be successful in this role, you will need to display a high degree of empathy and professionalism while assisting customers. You must be able to accurately represent the interests and desires of the customer throughout the organization. Collaboration with stakeholders at various levels of the business will be essential, as well as the ability to implement change and influence successful outcomes for customers.
This is an excellent opportunity to work in a dynamic and inclusive culture with a strong focus on employee development and recognition. If you have a passion for learning and improving yourself, a high level of initiative, and technical aptitude, we would like to hear from you.
Key Benefits:
- Flexible working arrangements;
- A comprehensive training program and coaching framework;
- A reward and recognition program;
- Access to an Employee Assistance Program (EAP);
- Employee benefits with Opteon partners.
We offer rewarding careers for outstanding individuals who share our values and are committed to delivering exceptional results. Join us and take the first step towards a fulfilling and challenging career.
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