Indigenous Call Centre Banker

6 days ago

Bedford Park, Australia Westpac Full time

**What’s the role** Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are and what they need. We are looking for people who are passionate about supporting Indigenous and remote communities and strive to help people to achieve their financial goals. As an Indigenous Call Centre Support, you will provide service on everyday banking enquiries from Aboriginal and Torres Strait Islander customers. You will build genuine personal connections with your customers by connecting with sensitivity, respect and compassion. - Take ownership of customer requests and issues and follow through to ensure customer satisfaction. - Provide banking solutions to our existing bank clients and new direct clients. - You will be measured and rewarded for sharing best practice, meeting targets, receiving positive customer ratings and strong referral activity. - Manage relationships with referral partners and stakeholders across the business. - Comply and remain up to date with industry compliance, policy and legislative standards. **Hours of operation are Monday to Friday between the hours of 9:00 AM - 6:30 PM.** **What do I need?** - 5 years of customer service experience - Strong customer focus and ability to delight customers - Ability to effectively coach people at all levels of the organisation - Ability to manage performance independently and deliver results as part of a team - WBC skill and strong policy and procedure knowledge of virtual banking business is desirable - Happy to commute and work onsite at our **Bedford Park**office** **Why Join us?** You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled. **Create your future today** To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.

  • Indigenous Call Centre Support

    2 days ago

    Bedford Park, Australia Westpac Group Full time

    Team dedicated to support our Indigenous Community Customers! - Based in Adelaide (Bedford Park) or Sydney (Paramatta)Permanent position with Full time paid training provided **How will I help?** Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they...

  • Indigenous Connection Banker

    7 days ago

    Bedford Park, Australia Westpac Group Full time

    Join our Customer Care Team dedicated to supporting Indigenous Community Customers. - Work in Bedford Park, Monday - Friday 9:00am - 6:30pm CST. **How will I help?** Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are and what they need. We...

  • Consumer Connect Banker

    2 weeks ago

    Bedford Park, Australia Westpac Full time

    **What’s the role?** The Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres. Watch this video to learn more about...

  • Indigenous Customer Care Consultant

    7 days ago

    Carole Park, Australia Indigenous Workstars Full time

    **YOUR OPPORTUNITY** Due to exciting growth in the business, we are looking for an enthusiastic **Customer Care Consultant **to join our customer service team based in **Carole Park QLD **to provide an exceptional level of service to our growing customer base. Your key responsibilities include, but not limited to: - Inform customers of new product range...

  • Team Leader

    7 days ago

    Bedford Park, Australia Westpac Full time

    **Customer Assist Leader - 47508 ( Indigenous Identified Role)** - **Full time | Permanent**: - **Bedford Park, Adelaide **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander identified job seekers to Join Our Mob. **Are you looking for a career that can really make a difference and have an impact in people’s...

  • Business and Operations Manager, ARC Training Centre

    7 days ago

    Bedford Park, South Australia Flinders University Full time $130,000 - $150,000 per year

    Position DetailsFixed Term until 31 December 2030 |Full TimeHigher Education Officer 9 l $130,786- $139, % SuperannuationLocation: Bedford Park / Kaurna CountryView Position DescriptionAbout the PositionAs the Business and Operations Manager, you will be a senior member of the Centre's leadership team and play a pivotal role in driving its success. Working...

  • Call Centre Operator

    1 week ago

    Macquarie Park, Australia Serco Facilities Management Full time

    **The benefits of working with Serco** - Flexible working arrangements to better balance your activities - Gain access to Global Employee Networks - Professional development driven by you - Variety of lifestyle discounts through FLARE the Serco Benefits program - Market competitive Parental leave plan - Plus, easily accessible phycological support,...

  • Small Business Banker

    3 hours ago

    Macquarie Park, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: Aust - VIC Metro, Aust - NSW Metro - You’ll be part of a collaborative & high performing team - Help deepen relationships and achieve stronger customer advocacy - You have access to market leading policies and products to support small business customers bring their business ideas to life **Your new role as...

  • Customer Service Representative

    2 weeks ago

    Wetherill Park, Australia Sunled Energy Full time

    Sunled Energy is looking for a full time Customer Service Representative to handle various duties in our Wetherill Park office. - Ability to communicate effectively with customers over the phone as over 90% of your work will involve calling customers for the following reasons: (a) Booking/Updating customers on installation times. (b) Contacting customers to...

  • Scientific Manager, NT POCT

    7 days ago

    Bedford Park, South Australia Flinders University Full time $100,000 - $150,000 per year

    JR Scientific Manager, NT POCTFixed Term until December 2026 | Full-TimeHigher Education Officer Level 8 | $113,677 - $125,848 p.a.Location: Bedford Park / Kaurna CountryView Position DescriptionCollege of Medicine and Public HealthAt the College of Medicine and Public Health, we deliver clinical, population and lab-based research, integrated teaching...