Indigenous Connection Banker

2 days ago

Bedford Park, Australia Westpac Group Full time

Join our Customer Care Team dedicated to supporting Indigenous Community Customers.
- Work in Bedford Park, Monday - Friday 9:00am - 6:30pm CST.

**How will I help?**
Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are and what they need. We are looking for people who are passionate about supporting Indigenous and remote communities and strive to help people to achieve their financial goals.

The Indigenous Connections team are dedicated to high-quality conversations servicing the everyday banking needs of our Aboriginal and Torres Strait Islander and Remote Community customers.

As an Indigenous Connection Banker you will provide service on everyday banking enquiries from Aboriginal and Torres Strait Islander customers. You will build genuine personal connections with your customers by connecting with sensitivity, respect and compassion.

**What's in it for me?**
- You’ll be paid competitively, while being in a great position to grow your career.
- You will be continuously learning, developing and receiving ongoing feedback and support from our dedicated team who care about your success.
- Once you have mastered a speciality, you will have the opportunity to rotate through different teams to develop your expertise across various products, customers and platforms.

**The role**
- Take ownership of customer requests and issues and follow through to ensure customer satisfaction.
- Provide banking solutions to our existing bank clients and new direct clients.
- You will be measured and rewarded for sharing best practice, meeting targets, receiving positive customer ratings and strong referral activity.
- Manage relationships with referral partners and stakeholders across the business.
- Comply and remain up to date with industry compliance, policy and legislative standards.

**What do I need to succeed?**
- 1-2 years experience in a customer centric company or role.
- A genuine desire to support Indigenous customers.
- Ability to demonstrate a clear understanding of the complex cultural protocols of Aboriginal and Torres Strait Islander peoples.
- A true desire to help our customers meet their financial goals.
- Ability to drive deep and enduring customer relationships and build long term relationships with referral and business partners.

At The Westpac Group, we have a vision to be one of the world's great service companies - this means helping our people, customers and communities to prosper and grow. We aim to be leaders in diversity, flexibility and as an equal opportunity employer.

  • Consumer Connect Banker

    5 days ago

    Bedford Park, Australia Westpac Full time

    **What’s the role?** The Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres. Watch this video to learn more about...

  • Consumer Connect Banker

    1 week ago

    Bedford Park, Australia Westpac Group Full time

    Multiple full time, permanent roles available in Bedford Park, 12 th September - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + Careers opportunities with Australia’s oldest bank **Who we are** With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's...

  • Indigenous Customer Care Consultant

    2 days ago

    Carole Park, Australia Indigenous Workstars Full time

    **YOUR OPPORTUNITY** Due to exciting growth in the business, we are looking for an enthusiastic **Customer Care Consultant **to join our customer service team based in **Carole Park QLD **to provide an exceptional level of service to our growing customer base. Your key responsibilities include, but not limited to: - Inform customers of new product range...

  • Indigenous Warehouse Team Leader

    2 days ago

    Carole Park, Australia Indigenous Workstars Full time

    **YOUR OPPORTUNITY** An exciting opportunity has become available for a dynamic **Warehouse Team Leader** to join our high performing warehouse team in **Carole Park QLD**. If you've got good warehouse knowledge and are looking for the next step in your career, we want to hear from you! Your key responsibilities include, but not limited to: - Lead our...

  • Team Leader

    2 days ago

    Bedford Park, Australia Westpac Full time

    **Customer Assist Leader - 47508 ( Indigenous Identified Role)** - **Full time | Permanent**: - **Bedford Park, Adelaide **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander identified job seekers to Join Our Mob. **Are you looking for a career that can really make a difference and have an impact in people’s...

  • Indigenous Customer Care Consultant

    2 days ago

    Carole Park, Australia Indigenous Workstars Full time

    **YOUR OPPORTUNITY** Due to exciting growth in the business, we are looking for an enthusiastic full-time **Customer Care Consultant** to join our growing **Trade Store** team based in **Carole Park QLD,** to provide an exceptional level of service to our growing customer base. Your key responsibilities include, but are not limited to: - Serving customers...

  • Customer Service

    7 days ago

    Bedford Park, Australia Westpac Group Full time

    Multiple full time, permanent roles available in Bedford Park, starting May - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + hybrid work arrangements after 12 months **The Team** Virtual Banking are the customer service specialists of the Westpac Group, providing the best service over the phone, to...

  • Personal Banker

    7 days ago

    Unley Park, South, Australia Bendigo Bank Full time $60,000 - $80,000 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Personal Banker is to deliver an exceptional experience by meeting customers end-to-end banking needs.Whether you're...

  • Indigenous Affairs Lead

    5 days ago

    Macquarie Park, New South Wales, Australia Blackwoods Full time $120,000 - $180,000 per year

    Blackwoods Group is on a journey of growth and transformation, and we are seeking a newLeader, Indigenous Affairsreporting to the Chief Operations Officer, to build on our foundations of Inclusion and Diversity. This role is central to our commitment to creating meaningful pathways for Indigenous employment, leadership, and cultural inclusion across our...

  • Education Partnerships Lead

    5 days ago

    Bedford Park, South Australia 01 Flinders University Full time $113,677 - $125,848 per year

    Position Details Continuing | Full-Time Higher Education Officer Level 8 | $113,677 - $125,848 p.a. + 17% Super Location: Bedford Park / Kaurna Country View Position Description About the Role Under broad direction, the Education Partnerships Lead is responsible for building and managing strategic educational partnerships that...