Indigenous Customer Care Consultant

2 weeks ago

Carole Park, Australia Indigenous Workstars Full time

**YOUR OPPORTUNITY**

Due to exciting growth in the business, we are looking for an enthusiastic **Customer Care Consultant **to join our customer service team based in **Carole Park QLD **to provide an exceptional level of service to our growing customer base.

Your key responsibilities include, but not limited to:

- Inform customers of new product range and services where applicable
- Understanding customer's sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions

To be successful, you will have:

- Industry knowledge or experience in a high-volume call centre environment preferred but not essential
- Outstanding customer service skills and the ability to work unsupervised in a small team
- Clear verbal and written communication skills are necessary
- Applicants with an advanced understanding of Microsoft or Cloud based CRM programs
- Forward thinker who can think outside the box

**CULTURE & BENEFITS**

A career with our client will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive salaries and incentives
- A range of diversity and well-being initiatives
- Ability to purchase up to 4 weeks additional annual leave
- Team events, celebrations and development opportunities
- Team member discounts on products
- Discounted offers from over 300 corporate partners
- Generous annual share plans
- Attractive parental leave policy and more

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

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