
Call Centre Operator
7 days ago
**The benefits of working with Serco**
- Flexible working arrangements to better balance your activities
- Gain access to Global Employee Networks
- Professional development driven by you
- Variety of lifestyle discounts through FLARE the Serco Benefits program
- Market competitive Parental leave plan
- Plus, easily accessible phycological support, leadership, financial and counselling services through our Employee Assistant Program (EAP) for you and your family
Serco is proud to be an employer that celebrates diversity and inclusion.
**Who We Are?**
Serco is one of the fastest growing facilities management service providers in the market. We provide a range of services including cleaning, waste management, maintenance to government and commercial clients in every state and territory across Australia.
We offer a supportive, safe and inclusive team culture for our people and opportunities for career progression.
The primary purpose of this position is to be the first point of contact for any customer enquiries that relate to the AMC Contract as well as lodging and allocating reactive works with various stakeholders and systems.
**Shift timing : 7am - 3pm (Mon - Fri)**
**The Role**:
- Act as the "first point of FSC contact" for reactive work for all service calls and manage all day
- to-day contact with internal and external stakeholders.
- Liaise between Client Services Manager (CSM) and suppliers in relation to Workbill and supportive documentation - i.e. completion certificate
- Assistance in financial reconciliation against work performed vs Workbill budget
- Ensure all service calls and work orders are managed through the TemplaERP system and completed within contract KPI targets.
- Subcontractor management and any other related duties as directed.
- Liaise with accounts payable to ensure payments are made.
- Provide other ad hoc operational support services required to deliver FM Services
**Skills and experience**:
- Previous experience in a high-volume customer service or contact Centre role with proven customer delivery outcomes
- Effective written and verbal communicator. Confidence in liaising with internal and external stakeholders
- High attention to detail
- Ability to prioritise work and deliver in high volume situations
- Proficiency in computer skills
- Experience in the Facility Maintenance industry is desirable.
**Essentials**:
- Unlimited Work Rights
- Covid -19 Vaccination
- Current Police check
**Join us**
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matters.
**Salary**: From $65,000.00 per year
**Benefits**:
- Employee discount
- Professional development assistance
- Relocation assistance
Schedule:
- Monday to Friday
**Experience**:
- Call centre: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
-
Call Centre Operator
2 weeks ago
Horsley Park, Australia Alexander Appointments Full timeUp to $32 per hour + Super | 10am - 6pm - Horsley Park - ASAP Start | Career progression available **Call Centre Operator - Retail & Consumer** - **Up to $32 per hour + Super | 10am - 6pm**: - **Horsley Park**: - **ASAP Start | Career progression available** **About the Company** Our client prides themselves on delivering a high-end service,...
-
Customer Service
2 weeks ago
Bedford Park, Australia Westpac Full timeMultiple full time, permanent roles available in Bedford Park, 24th March - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + Careers opportunities with Australia’s oldest bank **Who we are** With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's oldest...
-
Customer Service
2 weeks ago
Bedford Park, Australia Westpac Full timeMultiple full time, permanent roles available in Bedford Park, 12th May - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + Careers opportunities with Australia’s oldest bank **Who we are** With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's oldest...
-
Outbound Call Centre Agent
2 weeks ago
Derwent Park, Australia National Grid Support Service Full timeWe are a rapidly growing, national renewable energy retailer looking to expand to expand our Tasmanian team! We are looking for self-motivated, personable individuals who thrive on building relationships and working towards achievable targets. As a business, we strongly believe that communication, transparency, and self-awareness are the keys to success....
-
Head of Operations
2 weeks ago
Macquarie Park, Australia Macquarie Technology Group Full time**About us** There’s something special about working for Macquarie Data Centres (part of the Macquarie Technology Group). We are a hardworking, results-oriented and success focused team. Our Certified Strategic data centres are trusted by the biggest hyperscalers, the Australian Federal Government and large multinationals to run and protect their valuable...
-
Customer Service Representative
1 week ago
Wetherill Park, Australia Sunled Energy Full timeSunled Energy is looking for a full time Customer Service Representative to handle various duties in our Wetherill Park office. - Ability to communicate effectively with customers over the phone as over 90% of your work will involve calling customers for the following reasons: (a) Booking/Updating customers on installation times. (b) Contacting customers to...
-
Indigenous Call Centre Banker
3 days ago
Bedford Park, Australia Westpac Full time**What’s the role** Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are and what they need. We are looking for people who are passionate about supporting Indigenous and remote communities and strive to help people to achieve their financial...
-
Macquarie Centre
2 weeks ago
Macquarie Park, Australia Gorman Online Full time**Assistant Manager - Macquarie Centre**: - Position - Assistant Manager - Macquarie Centre - Work Type - Full-Time - Location - Macquarie - Specific Requirements Do you love our brand and creating memorable shopping experiences? Gorman, the iconic Australian fashion label, seeks a creative and dedicated Assistant Manager to help lead our store located in...
-
Contact Centre Specialist
18 hours ago
Macquarie Park NSW, Australia Optus Full time $80,000 - $120,000 per yearWe're on the lookout forContact Centre specialiststo support one of the most significant Federal Government Contact Centre operations in the country. If you're passionate about delivering exceptional service, thrive in a NOC-style environment, and want to work with cutting-edge technology, this is your opportunity. The role begins with 3 days onsite,...
-
Data Centre Technician
1 week ago
Macquarie Park, Australia NEXTDC Full time**Company Description** At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. NEXTDC is an exciting ASX 100-listed technology company,...