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Call Centre Operator

2 weeks ago

Macquarie Park, Australia Serco Facilities Management Full time

**The benefits of working with Serco**
- Flexible working arrangements to better balance your activities
- Gain access to Global Employee Networks
- Professional development driven by you
- Variety of lifestyle discounts through FLARE the Serco Benefits program
- Market competitive Parental leave plan
- Plus, easily accessible phycological support, leadership, financial and counselling services through our Employee Assistant Program (EAP) for you and your family

Serco is proud to be an employer that celebrates diversity and inclusion.

**Who We Are?**

Serco is one of the fastest growing facilities management service providers in the market. We provide a range of services including cleaning, waste management, maintenance to government and commercial clients in every state and territory across Australia.

We offer a supportive, safe and inclusive team culture for our people and opportunities for career progression.

The primary purpose of this position is to be the first point of contact for any customer enquiries that relate to the AMC Contract as well as lodging and allocating reactive works with various stakeholders and systems.

**Shift timing : 7am - 3pm (Mon - Fri)**

**The Role**:

- Act as the "first point of FSC contact" for reactive work for all service calls and manage all day
- to-day contact with internal and external stakeholders.
- Liaise between Client Services Manager (CSM) and suppliers in relation to Workbill and supportive documentation - i.e. completion certificate
- Assistance in financial reconciliation against work performed vs Workbill budget
- Ensure all service calls and work orders are managed through the TemplaERP system and completed within contract KPI targets.
- Subcontractor management and any other related duties as directed.
- Liaise with accounts payable to ensure payments are made.
- Provide other ad hoc operational support services required to deliver FM Services

**Skills and experience**:

- Previous experience in a high-volume customer service or contact Centre role with proven customer delivery outcomes
- Effective written and verbal communicator. Confidence in liaising with internal and external stakeholders
- High attention to detail
- Ability to prioritise work and deliver in high volume situations
- Proficiency in computer skills
- Experience in the Facility Maintenance industry is desirable.

**Essentials**:

- Unlimited Work Rights
- Covid -19 Vaccination
- Current Police check

**Join us**

Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matters.

**Salary**: From $65,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Relocation assistance

Schedule:

- Monday to Friday

**Experience**:

- Call centre: 1 year (preferred)

Work Authorisation:

- Australia (preferred)