Case Manager

**Description**:
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Working on behalf of a well-known transport and Logistics brand which builds unique, innovative, and tailored transport and logistics solutions across an unrivaled and expansive network throughout Australia and New Zealand. Our client is bringing their Shared Services department onshore to Australia to bring them closer to their customers to enable an exceptional customer experience.

We are currently looking for a collections professional managing B2B collections for our client.

Now, enough about us. Let’s chat about you.

You are a confident communicator, have a keen eye for detail and take pride in your customer-first approach. You'll be receptive to different personalities, and use varied approaches in your interactions with people to negotiate and handle objections. In this role, you will be responsible for communicating directly with business clients to help with any queries and resolve outstanding balances owed. Success is all about working with our customers to find the best solution.

We’ll provide all the training you’ll need and with the scale of our business, you'll find plenty of opportunities to develop and grow your career with us.

If you’re interested, here is what you need to know.

Positions commencing 18th July
Operating hours Monday to Friday - No weekend work
Hybrid work model (Post-training and consolidation of knowledge

**Location**: Caulfield North

About the Role

Outbound and inbound calls with customers, with a variety of questions and concerns with the objective of assisting the customers with any queries and resolve their outstanding balances
Primarily portfolio based role, where each case manager will be responsible for resolving any customer queries or disputes to achieve collections success
Provide accurate and timely responses and outcomes
Documenting all information on customer interaction according to standard operating procedures
Assist leaders with supporting Collections Agents when required
Ensuring consistent performance based on a continuous improvement model

Thrive on building a professional rapport over the phone
Love working in a fast-paced environment where you have set targets to achieve within set timeframes
Have an ability to undertake multiple tasks whilst actively listening to assist in resolving customer needs
Demonstrate competent computer skills including system navigation
We as passionate as we are about providing exceptional customer experiences
Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people
Previous Collections experience (desirable)
Previous customer service/administration experience (desirable)
Excellent attention to detail and ability to work under time pressure

Culture & Benefits

Unlimited access to Sonder - Trusted Mental Health Platform
Opportunity for career progression with client within the team and in the wider business

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do