
Case Management Consultant
7 days ago
Oh what a feeling
We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.
At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs and our annual Women’s Conference.
Together, we are Toyota.
Toyota Motor Corporation Australia is well-recognised for offering:
- Fully maintained motor vehicle excluding fuel and including insurance.- 14% superannuation with subsidised income protection, life and total disability insurance.- Annual contribution to your private health insurance worth over $1800.- Significant family vehicle lease and purchase discounts.- Wellness facilities - free onsite gym, end of trip facilities.- Free car parking and discounted onsite café.- Free onsite primary school holiday program.- 10 days paid domestic and family violence leave.- Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership.- Paid volunteer days to support your community and matched giving program.- 16 weeks paid primary carers leave, 4 weeks paid parental leave for secondary carers and superannuation paid on unpaid parental leave.
What you’ll contribute to
An excellent opportunity has come up for a Case Management Consultant to join our Quality & Service division in a Max Term role until 9th May 2025.
The role is part of the Quality and Service division which is responsible for planning, coordination, and execution of customer first activities including customer support, service operation foundations and training, in-field product performance and support, warranty, quality planning and engineering to retain customers for life through optimized experiences, services and products to grow the market, contribute to profitability objectives and strengthen the Toyota brand.
The Toyota Case Management Consultant is primarily responsible for end-to-end case management on behalf of the Customer, Dealer and Business. This is done by investigating and resolving complaints in a timely and efficient manner and in accordance with requirements of Australian Consumer Law, ACC Enforceable Undertakings (if any), Toyota Warranty and Toyota Recall Notices in order to ensure compliance and Customer Assistance Centre (CAC) objectives and increase Customer satisfaction.
In this role you need to be self-motivated and have an innovative approach to problem solving, investigating complaints and providing solutions to our customers.
This role is based in Altona North with flexible work arrangements on offer.
How you’ll make an impact- Conduct end to end management of all Customer cases escalated from the CAC - Customer Assistance Centre First Contact Resolution team including, simple complaints, complex complaints, and serious case management. Make informed decisions and recommend countermeasures, in line with appropriate policies and procedures, to ensure timely and efficient case resolution and customer satisfaction. Escalate issues where required.- Liaise directly with all required Stakeholders to find a resolution that satisfies all parties in a timely and efficient manner.- Collaborate closely with dealers to facilitate the early identification and resolution of issues to reach an agreed customer outcome.- Implement agreed Customer Assistance Centre processes and procedures consistent with set policies to achieve CAC objectives. Your attributes - If you’ve got one or more, we’d love to hear from you- Degree qualification or equivalent experience in a similar role.- Experience in customer service, complaints handling, investigations and conflict resolution.- Ability to manage stakeholders and negotiate outcomes in a complex environment.- Excellent verbal and written communication skills.
You’re welcome to find out more by visiting our careers page:
We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.
Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.
We don’t require a cover letter or selection criteria to be addressed.
Come with us and help create the future.
Primary Location
Altona North - 494 Grieve Parade
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
-
Technical Product Consultant
1 week ago
Altona North, Australia Toyota Full timeOh what a feeling! We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota. At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but...
-
Management Consultant
1 week ago
Altona North, Australia SPARTAN STEEL INDUSTRIES PTY LTD Full timeAbout Us: Spartan Steel Co was formed in 2018, bringing together a group of industry professionals, all wanting to give clients the best possible service and quality product. Together the management group have more than 100 years’ experience in the steel industry!! About The Role Management Consultant: - assisting and encouraging the development of...
-
Case Consultant, Tpd
7 days ago
North Sydney, Australia MLC Life Insurance Full timeAre you committed to bringing your best to life every day? At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of...
-
Case Manager
2 weeks ago
North Sydney, Australia Zurich Insurance Full time**A new adventure awaits** How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers...
-
Case Manager
2 weeks ago
North Lismore, New South Wales, Australia Life Without Barriers Full time**Job no**: 505311**Employment type**: Full Time**Location**: Lismore & Far North Coast**Categories**: Child, Youth & FamilyAt Life Without Barriers, we're all about creating safe, supportive environments where children and young people can thrive. Every day, we work closely with families, carers, and communities to help shape brighter futures.From...
-
Intensive Education Case Manager
1 week ago
North Mackay, Queensland, Australia Queensland Government Full timeOverviewAs one of the Intensive Education Case Managers, you will work collaboratively in a multi-disciplinary team to deliver intensive case management, provide transition supports as well as manage education, intervention and prevention initiatives relating to students who are at risk of disengagement.Your focus will be on students who are at risk of...
-
Case Manager
1 week ago
Far West & North Central NSW, Australia Housing Plus Full time $101,047 per yearPlus Community, a proud part of Housing Plus, has been providing community services to Regional NSW for nearly 20 years.At Plus Community, we are dedicated to offering a comprehensive range of support services designed to meet the diverse needs of individuals and their families. Our services include Domestic and Family Violence Support, Employment Support,...
-
Case Manager
7 days ago
North Lismore, New South Wales, Australia Qbe Insurance Group Limited Full timeCase Manager**Primary Details**Time Type: Full timeWorker Type: Employee**New Year, New Career - Join Our Exciting New Lismore Team in 2025****Learn more QBE/Lismore** Careers**QBE is proud to have had a longstanding presence in the Northern Rivers community for over 20 years and is looking to grow our workers compensation team in Lismore**If you're...
-
Case Manager New Business
1 week ago
North Sydney, Australia Zurich Insurance Full timeLet's create a brighter future together!At Zurich, we encourage each other to keep growing and evolving as individuals, leaders, teams, and communities. Our voices are diverse, our behaviours are inclusive, our actions drive equity, and we feel a sense of belonging. We are agile and adaptive to change in response to the evolving needs of our customers,...
-
Case Manager
1 week ago
Box Hill North, Victoria, Australia Each Full timeCompany Description For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives. We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive. Join us and be part of a team that delivers Altogether Better Care ...