Customer Service Representative

5 days ago

Sydney, Australia BD Full time

Job Description Summary

**Job Description**:
Purpose of role:
**Responsibilities**:

- Answering customer enquiries relating to product information, pricing, stock availability and order shipment tracking.
- Processing of customer orders and sample requests.
- Processing and co-ordination of customer claims, including credits and returns, working closely with Sales and Marketing and Warehouse associates to ensure thorough investigation and processes have been followed.
- Generation of reports for both external and internal customers, including preparation for internal Sales and Operations Planning meetings.
- Proactively support Business areas, act as primary point of contact for Sales and Marketing Associates for Customer Service and Order Management related activities.
- Participate in Business meetings, sharing relevant customer and departmental information.
- Attend periodic product/system/strategy training. Continually challenge BD customer service procedures to ensure they are supporting our customer needs and recommend such changes to the Customer Service Manager.
- Achievement of set Key Performance Indicators relating to accuracy of Customer Service and customer order processing Adhere to the requirements of the Quality Management System as maintained by BD Australia.

Knowledge and Experience:

- Experience in a customer service environment, ideally within the healthcare or FMCG industry.
- Excellent customer service and interpersonal skills - a strong negotiator, with proven ability to resolve conflict.
- Good communication and presentation skills (both on the telephone and in person).
- Appreciation of Customer Service impact on existing and new business relationships.
- Superior time management skills.
- Active Listener.
- Pro-active, dedicated but also flexible.
- Attention to detail in processes and systems.
- Organised, disciplined and committed.
- An ability to work autonomously within a team.
- Innovative/effective problem solving skills.
- SAP and/or JD Edwards experience preferable

Primary Work Location

AUS Sydney - North Ryde

Additional Locations

Work Shift

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