Product Specialist

Sandvik Mining and Rock Solutions
Product Specialist - Automation - Milton QLD

Our Company and Culture

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

The role

Reporting to the Technical Support Manager, the Product Specialist will be responsible for providing quality technical support in Australia, New Zealand and Papua New Guinea sales area both on mine sites and remotely for Automine® and Newtrax® products. You will also participate in the commissioning of automation projects.

As the product support specialist, you will be required to follow defined commissioning timelines for projects and provide effective solutions to technical problems based on systemic failure analysis. This will involve capturing information from automation products and services, along with reporting and feedback to customers of the findings and recommendations to repair.

This role is a full-time requirement, however Sandvik recognises the desire for flexible working options. Flexible employment arrangements, working from home, flexible start/finish times, etc.

Areas of responsibility
- Commissioning of Automine® and Newtrax® product offerings at customer sites
- Engage with customers and other key internal stakeholders to deliver and support the Automation product
- Provide technical support to end users, operators, and service personnel in cases of complex technical issues
- Provide technical training for customers
- Resolve and report any technical problems associated with product area offerings at the customer level
- Provide technical and service support on all deliveries including retrofit kits of product area offerings
- Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation
- Provide on-site commissioning of Product Area offerings in the sales area and technical assistance to resolve issues
- Assist customers with parts interpretations and recommended stock holdings

**Profile**:
You will possess a relevant Degree or Trade qualification in either electrical or mechanical disciplines. Along with 5 years of technical experience and training in key aspects of technical trades. Proven understanding and experience with machine CAN bus systems is required. You also possess proven understanding and experience with IT systems and terminology, MS Project, MS Visio, and MS Access, in addition to system support and remote support experience.
- Experience working with TCP/IP networks including Wi-Fi
- An understanding of communication protocols (e.g. CANBus)
- Strong investigative and diagnostic skills
- Experience with underground mining remote control system
- Knowledge of customer’s industry
- Systemic failure analysis
- Experience in on site commissioning
- Ability to work underground as needed
- Agencies need not _apply._

What we offer
- Fully maintained Tool of trade vehicle
- Join us for an exciting career with endless opportunities Our company offers a variety of benefits that will make you eager to start your next adventure.
- Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice.
- You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.
- As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.
- We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.
- Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist

Annaliese Fisher