Digital Product Specialist

**Looking for a monster opportunity? Join us as a Digital Product Specialist and optimise digital content and journeys. Collaborate with agile teams, enhance user experience, and drive efficiency in a dynamic, multi-brand environment.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Digital Product Specialist (known internally as Digital Product Operations Specialist), you'll handle content and configuration changes using our Digital Experience Platform (DXP), Sitecore, and related tools. You'll be part of the ProductOps Centre of Experience. Your job will be to support and improve standards, processes, and governance to ensure digital product experience changes are complete and consistent across various delivery modes. You'll work with cross-functional agile teams to optimise digital content, sections, and journeys. This will help achieve goals like search engine optimisation, user experience, conversion rate, accessibility, and reading comprehension.

Day to day, you'll:

- Use your content and configuration management skills across digital products and journeys to achieve the required outcomes.
- Ensure the digital product platform publishing process and standards are well-defined, documented, and followed for both project and BAU changes, including accessibility and SEO considerations.
- Keep the quality of published digital content and experiences high through regular monitoring and maintenance.
- Use Digital Experience Platform (DXP) advanced capabilities to improve efficiency and experience outcomes, including data-driven personalisation.
- Identify and manage risks, adhere to quality control processes, and handle incidents with timely escalation when needed.
- Work with diverse stakeholders, including technology and release management, to package and migrate content as part of release processes.
- Maintain effective relationships to manage content changes and conflicts, ensuring the correct versions of content reach production at the right time.

This role is a **permanent** opportunity with flexibility to be based in Brisbane, Sydney or Melbourne.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You should have deep expertise in digital experience, content, and experimentation platforms in a multi-brand or complex environment. This includes tools like Sitecore XM Cloud, Optimizely, Sitecore Search, Sitecore Personalise, and Adobe Journey Optimizer.
- You'll need to be familiar with relevant DXP performance standards such as SEO and accessibility. Additionally, you should have experience with associated web technologies, languages, and frameworks like HTML, CSS, and JavaScript.
- You're expected to have a proven ability to manage your time effectively and prioritise work. This includes handling multiple assignments simultaneously.
- Your strong interpersonal skills will help you build and maintain relationships across the organisation. This is crucial for effective collaboration and communication.
- You'll need high attention to detail and be receptive to feedback. You should be able to evaluate feedback for both its merits and drawbacks.

**About us**

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.