Service Desk Officer

5 days ago

Melbourne, Australia Talent International Full time

australia melbourne contract asap start, flexible workingWorking for this well-known health services organisation as a Service Desk Analyst you will be a central point of contact for all ICT related issues via a helpdesk.

**Key activities**
- Providing level 1 support connecting into users pc’s to diagnose and fix issues over the phone
- Escalation and routing of requests through to internal ICT teams as well as external vendors
- Delivering an exceptionally high level of customer service
- Strong technical skills and ability to adeptly fix and resolve issues relating to desktops and peripherals
- Document inquiries in the IT Service Management System; ServiceNow

**Skills and experience**
- Experience providing support in a large environment in a level 1 service desk capacity
- Outstanding customer service focus
- Basic troubleshooting skills
- Experience logging tickets
- Solid knowledge of Microsoft technologies
- Highly developed communication and interpersonal skills
- Solid team player
- Exposure to asset management highly regarded

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