Service Desk Officer
2 weeks ago
The Service Desk Officer will be responsible for providing effective first-level support to users of the department's Information and Communications Technologies (ICT). This includes logging all incidents/requests, incident/request resolution, provisioning of equipment and services, as well as escalating high-priority incidents to ICT support staff and management. The role requires a commitment to quality support processes, including delivering excellent customer service (both verbal and written), providing well-thought-out technical resolutions, and maintaining professional conduct at all times.
**ROLE SPECIFIC REQUIREMENTS**
- 1-2 years' experience delivering level 1 support in a corporate or government IT service desk environment.
- Solid working knowledge of desktop computing concepts and support strategies.
- Possession of a current Victorian Driver's License.
- Willingness to travel throughout Metropolitan Melbourne and Regional Victoria as required.
- A relevant Information Technology post-secondary qualification is desirable.
**Qualifications**:
A tertiary qualification in a numeric field (e.g., statistics, mathematics, economics, commerce, or social science). Equivalent work experience will be considered if no tertiary qualification is held.
**HOW TO APPLY**:
Please submit your resume (in MS Word Format) for consideration via the link below. A cover letter demonstrating your relevant experience may also be reviewed.
Your interest will be treated in the strictest of confidence.
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