Service Desk Officer

3 days ago

Melbourne, Australia Hudson Australia Full time

The Service Desk Officer will be responsible for providing effective first-level support to users of the department's Information and Communications Technologies (ICT). This includes logging all incidents/requests, incident/request resolution, provisioning of equipment and services, as well as escalating high-priority incidents to ICT support staff and management. The role requires a commitment to quality support processes, including delivering excellent customer service (both verbal and written), providing well-thought-out technical resolutions, and maintaining professional conduct at all times.

**ROLE SPECIFIC REQUIREMENTS**
- 1-2 years' experience delivering level 1 support in a corporate or government IT service desk environment.
- Solid working knowledge of desktop computing concepts and support strategies.
- Possession of a current Victorian Driver's License.
- Willingness to travel throughout Metropolitan Melbourne and Regional Victoria as required.
- A relevant Information Technology post-secondary qualification is desirable.

**Qualifications**:
A tertiary qualification in a numeric field (e.g., statistics, mathematics, economics, commerce, or social science). Equivalent work experience will be considered if no tertiary qualification is held.

**HOW TO APPLY**:
Please submit your resume (in MS Word Format) for consideration via the link below. A cover letter demonstrating your relevant experience may also be reviewed.

Your interest will be treated in the strictest of confidence.

  • Service Desk Analyst

    7 days ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Service Desk Analyst

    1 week ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA! - About the Role We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst.This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field.These will initially be offered as a 6-month contract,...

  • Service Desk Analyst

    7 days ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $104,000 - $130,878 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA About the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX...

  • Customer Service Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Updown Desk Full time

    UpDown Desk is a thriving Australian online retailer of premium electric standing desks and ergonomic furniture. We cater to a diverse clientele, including individuals working from home, home offices, small-to-medium businesses, and select wholesale partners. Our core value is treating customers as we would want to be treated, and we are looking for a...

  • Service Desk Officer

    2 weeks ago

    Melbourne, Australia Granite Consulting Full time

    Immediate Start - CBD Location Our client, a large Australia wide Not For Profit, seeks an ICT Service Desk Officer to be the first point of contact for any enquires from internal and external customers. The Service Desk Officer will support the organisation's business streams - Public and Private Hospitals, Aged Care and Community Services and ensure...

  • Service Desk Officer

    2 weeks ago

    Melbourne, Australia Granite Consulting Australia Full time

    Our client, a large Australia wide Not For Profit, seeks an ICT Service DeskOfficer to be the first point of contact for any enquires from internal and external customers. The Service Desk Officer will support the organisation's business streams - Public and Private Hospitals, Aged Care and Community Services and ensure systems and ensure that level 1 issues...

  • Service Desk Officer

    2 weeks ago

    Melbourne, Australia Granite Consulting Full time

    Immediate Start - CBD Location - 3 month initial Our client, a large Australia wide Not For Profit, seeks an ICT Service DeskOfficer to be the first point of contact for any enquires from internal and external customers. The Service Desk Officer will support the organisation's business streams - Public and Private Hospitals, Aged Care and Community Services...

  • IT Service Desk Officer

    1 week ago

    Melbourne, Australia SW Accountants & Advisors Full time

    **About SW Accountants & Advisors** SW Accountants & Advisors (SW) is Australias best kept accounting secret. We are a leading advisory and accounting firm with an 85-year history in Australia. Operating in Melbourne, Sydney, Brisbane, and Perth, we have over 400 people and 40 Partners nationally. SW provide a full range of audit, business advisory,...