Customer Service Manager

1 week ago

Carrara, Australia River Gardens Caravan Park Full time

**Job Title: Customer Service Manager**
**Location**: River Gardens Caravan Park, Carrara - Gold Coast, QLD
**Company**: Yawarra Pty Ltd.
**Employment Type**: Full-Time (38 hours/week, Monday-Friday, no weekend work)
**Salary**: $75,000 - $80,000 per annum

River Gardens Caravan Park is seeking an experienced and motivated **Customer Service Manager** to lead our guest services team. This full-time role is ideal for someone passionate about hospitality, customer satisfaction, and team leadership.

**Key Responsibilities**:

- Manage day-to-day front office operations, including guest check-in/out, bookings, and complaints.
- Maintain accurate records using RMS (property management system).
- Perform invoicing and accounts tasks using Xero.
- Communicate effectively with internal teams (housekeeping, maintenance, accounts).
- Develop and implement customer service standards, policies, and after-sales strategies.
- Mentor and guide staff to ensure high-quality guest experiences.
- Handle multilingual communication; fluency in **Spanish or French** is required.

**What We’re Looking For**:

- 3+ years' experience in a similar customer service or hospitality management role (preferred).
- Bachelor’s Degree in Business - Customer Service (preferred).
- Strong communication, leadership, and multitasking skills.
- High computer literacy (RMS, Xero, Microsoft Office is required).
- Fluent in English + Spanish or French.
- Valid driver’s license and reliability are essential.

**Why Join Us?**
- Competitive salary: $75,000-$80,000
- No weekend work - great work/life balance
- Friendly, supportive team environment
- Opportunity to shape and grow the customer experience at a beautiful riverside location

**How to Apply**:
Pay: $75,000.00 - $80,000.00 per year

**Benefits**:

- Salary packaging

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

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