Service Manager

**Job no**: 494811
**Work type**: Part - Time (Auto)
**Location**: Traralgon & LaTrobe Valley
**Categories**: Management
Position Description

**Join us as a Service Manager in Residential Services**

**Location**:Crowe Crt Newborough
**Vacancy Type**: Part-Time, three days a week
**Job Reference**: 494811

Are you searching for a leadership opportunity that offers an exceptional work/life balance while allowing you to make a meaningful impact on the lives of individuals with disabilities? Look no further

**We Offer**
- An attractive remuneration package with excellent salary packaging tax benefits
- Flexible working hours
- A rewarding career in a growing service sector
- Supportive team environment including comprehensive handover and continuous support to ensure success in your role.
- The opportunity to work alongside and empower people with disability to reach their maximum potential
- Ongoing training, team support and professional development opportunities

**About the Role**:
In this pivotal leadership role, you’ll manage a residential service supporting five male clients with disabilities, in enhancing the quality of life and, where applicable, their families.

Your Key responsibilities will include (but not limited to):

- **Leadership**: Lead and motivate a team of Disability Support Workers, fostering engagement and addressing any long-standing issues.
- **Performance Management**: Ensure the overall performance of the service aligns with annual work plans and meets established targets.
- **Person-Directed Support**: Promote person-directed support and community participation that exceeds minimum disability standards, all within available resources.
- **Operational Excellence**: Manage the day-to-day operations of supported accommodation services, surpassing identified Key Performance Indicators (KPIs).
- **Support Excellence**: Provide high-quality support to customers and their families, offering management support to care staff and hand-on involvement on the floor for minimum 2 hours/day.

Please note that this role includes a component of rostered after-hours on-call duty.

**About You**

To be successful in this role you'll share Yooralla's Values and have:

- **Management Experience**: Demonstrated management experience, preferably within a community services environment.
- **Leadership Skills**: Experienced leader or a support worker ready to step up as a leader
- **Sector Knowledge**: Understanding of legislation and standards relevant to the disability sector.
- **Person-Centered Approach**: Knowledge and understanding of how to support staff in implementing contemporary and person-centered approaches to uphold the rights and support needs of individuals with disabilities and behaviors of concern, promoting positive outcomes.
- **Communication Skills**: Excellent interpersonal and communication skills, both written and verbal.
- **Resource Management**: Demonstrated ability to manage financial and staff resources within a complex environment.
- **Initiative and Organization**: Excellent initiative, self-directed work practices, and highly developed organizational skills.
- A relevant qualification and/or significant experience in the human services area

**Vacancy contact**

**Why Yooralla?**

At Yooralla, you’ll work at Victoria’s most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability. We work in partnership with adults and children, their families and carers to enable them to live the lives they choose.

**Advertised**: 23 Oct 2025 AUS Eastern Daylight Time
**Applications close**: 31 Oct 2025 AUS Eastern Daylight Time