Administrative Support Officer

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.

We are seeking an Administrative Support Officer to provide Support for our Adult Retrieval Department.

This is a Full Time, Fixed Term (until December 2025) position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Essendon Feilds in line with our hybrid working model.

**About the role**

Reporting to the Operations Manager Adult Retrieval Victoria, responsibilities of this position include, but are not limited to:

- Oversee the delivery of effective and efficient office and administrative services within ARV
- Act as the initial point of contact for the Adult Retrieval department by screening calls, answering routine enquiries and processing messages for follow-up/action/referral
- Provide secretarial support at meetings, including preparation of agenda items and supporting documentation, and recording, preparing and distributing minutes
- Organise meetings, workshops and related functions for ARV, including arranging attendance of participants, venue, catering, travel and accommodation arrangements and itineraries in compliance with relevant Government policy & practice and where appropriate preparing and distributing relevant documents

**About you**

To be considered for this position you will possess tertiary qualification in business, human resources, or related experience in this discipline. Other requirements include:

- Demonstrated extensive experience and expertise in providing secretarial and administrative support at a senior management level
- Demonstrated experience in the development and maintenance of administrative systems
- Effective interpersonal and influencing skills to gain acceptance and support of ideas, and the ability to modify style to accommodate situations, tasks and individuals
- Strong conceptual, analytical & problem solving skills to identify issues and where appropriate recommend appropriate action***

**Working at Ambulance Victoria**

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of **Care, Accountability, Respect** **and** Excellence** to life at AV, we want to hear from you

**Important information**

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified **Administration Band 4** under Ambulance Victoria Enterprise Agreement 2020.

**How to apply**
- Cover letter outlining your experience and interest in the position
- Current resume
- A separate document addressing the key selection criteria from the position description
- At all levels of our organisation_ a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people._