Service Support

2 weeks ago

Essendon Fields, Australia Eagers Automotive Full time

Multiple Service Support vacancies located in the Northern Suburbs
- Immediate start/Permanent position/Flexible hours or Full time role available
- Working for Australia's largest automotive dealer with excellent benefits

**Eagers Automotive has a unique opportunity for a Full time or Part time Service Support to join our Service Team. We have dealerships located in South Morang and Essendon Fields, let us know which location suits you.**

The role is to assist our busy Service team with provision of a high-quality customer service experience for all callers and visitors to the dealership on a daily basis. We are looking for someone who possesses a professional and efficient manner at all times and understands the importance of customer service.

**About this role**:

- Connect with customers at the desk and over the phone, build rapport quickly and act with integrity - always
- Deliver an exceptional customer experience with a high level of professionalism
- Use your owner’s mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines
- Be agile and flexible to change, things move pretty quickly here
- Answer inbound calls for the Service Department promptly
- Prepare repair orders and update customers details, ensuring accuracy of data recording
- Coordinate transport for Customers to and from the Dealership
- Liaise with the Workshop / Parts Department and other front-line staff
- Perform clerical duties as required, scanning, filing, photocopying and general administration
- Other administrative duties as required by the Service Manager to support the Parts and Service Department

**Do you have these skills and attributes?**
- A positive proactive demeanour
- High level of attention to detail
- Exceptional written and verbal communication skills
- Ability to work harmoniously in a team environment
- Organisational and problem-solving skills
- Commitment to delivering an unparalleled level of customer service
- Enthusiastic, friendly, and helpful attitude
- Fully computer literate
- Open to learning and training in other administration roles

**What's on offer**:

- An attractive salary
- Support from a dedicated and professional team
- Access to ongoing professional development and career progression within a national leading organisation
- Discounted health insurance
- Employee purchase policy
- Discounted finance and insurance
- Wellness initiatives: Class Pass
- Employee assistance program - Access to mental health and well being support

**Here is why you should join Australia's largest automotive retailer**:

- We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience._
- Eagers Automotive is an equal opportunity employer that values diversity in the workplace._

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