Aps 6 - System Support Officer - Royal Commission

$91,702 - $104,753 + up to 15.4% Superannuation
- Campbell Park - ACT

**The Role**
This is an exciting opportunity to work in a dynamic environment supporting the Royal Commission into Defence and Veteran Suicide Implementation Taskforce (the Taskforce), which has been established to lead Defence’s response to the Royal Commission into Defence and Veteran Suicide Final Report and recommendations. This role is part of the Information Compliance Directorate, responsible for the management of Taskforce information through a collection of capabilities delivered through people, processes and technology to ensure the confidentiality, integrity, availability, quality and security of our information and data assets throughout their lifecycle.

The System Support Officer Information Compliance will have a considerable level of stakeholder engagement and will need to understand how to capture and translate workflows into business process maps. They will be required to identify, anticipate and respond to stakeholders’ needs and expectations to achieve work unit and Defence outcomes.

Within Royal Commission into Defence and Veteran Suicide Implementation Taskforce APS 6 System Support Officer will be responsible for following deliverables:

- Ability to obtain, or formulate business rules and requirements from Taskforce members and convert them into process artefacts.
- Be accountable for the effective coordination of work-flows in and across the Taskforce.
- Require an in-depth knowledge of business modelling concepts, tools, and techniques, such as Microsoft CRM Dynamics, Visio, PowerBi, and BMS.
- Experience with electronic management systems, sentencing and records management processes.
- Exercise strong stakeholder engagement skills to provide clear communication and provide understanding of process mapping.
- Ability to understand importance of datasets to measure business performance focusing on identifying opportunities.
- Have the ability to be adaptive to shifting work priorities as the Taskforce environment requires.
- Be responsible for actively managing key stakeholder relationships.
- Be accountable to contribute towards ongoing self-improvement and professional development of their work area.

**About our Team**
Information Compliance is responsible for undertaking planning to ensure the Royal Commission into Defence and Veteran Suicide Implementation Taskforce remains fit for purpose and Defence has options beyond the delivery of the Royal Commission final report.

The Directorate also manages security, risk and business continuity for the Royal Commission into Defence and Veteran Suicide Implementation Taskforce assurance activities to ensure compliance with legislation and Defence policy.

The System Support Officer should have experience in Microsoft Visio, Customer Relationship Management Dynamics, Electronic Management Systems and Business Management Systems would be highly regarded.

Other Essential Requirements include:

- Critical thinking and analysis skills.
- Stakeholder engagement skills.
- High standard of persuasive oral skills to communicate effectively with a wide range of people including Service, APS and contracted personnel.
- Tailor communication style and language according to the audience’s level of knowledge, skill and experience to educate, promote and encourage compliant behaviour.
- High level to articulate IT fault rectification requirements, complete business mapping activities, report writing, and interpretation of business processes.
- Knowledge of compliance with legislative frameworks, government decision-making and Defence’s mission and policy requirements.