Aps3 Service Support Officer

1 day ago

Brisbane Central Business District, Australia HAYS Full time

Federal Government | 12-month contract | Attractive hourly rate | Brisbane CBD| Full time
**Your new company**
Working within this Federal Government Department you will provide operational and administrative support to the regional service delivery teams which may include a mix of front reception, administration, procedural, information technology and other service delivery activities. The key role for a Service Support Officer is to provide the front line of customer service for clients who may be facing significant or complex challenges.

**Your new role**
- Provide customer service support at initial point of contact, streaming customers to the appropriate service channel, completing simple first contact resolution enquiries
- Identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues
- Process referrals, reschedules and cancellations
- Liaison with internal and external stakeholders in relation to the services provided
- Relevant and quality record keeping and documentation regarding client information.
- Ensuring compliance and clinical practice policy, including the mandated use of specific clinical forms/templates.
- Exercise appropriate delegations in accordance with legislation and guidelines.

**What you'll need to succeed**
- Effective communication skills
- Ability to make sound decisions using appropriate judgement
- Analyse and evaluate customer needs, requesting support as appropriate
- Collaborate with other staff in immediate work area, across a virtual team and with other areas of the department
- Support and train others, undertake ongoing training
- Demonstrate relevant computer literacy skills
- Commitment to holistic customer service
- In the context of a clinical team composed of allied health professionals, identify, respond to and escalate customer aggression and/or customer interaction
- Be available to work in a rostered environment, hours between 7am-7pm and adhere to work schedules
- Working with Children (WWCC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencing in the position
- Australian Citizen

**What you'll get in return**
- Initial 12-month contract + possible extension.
- Federal government experience
- $43 p/h + Super
- Work from home/office hybrid including option for 9 day fortnight

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2749391

  • Aps3 Employment Service Officer

    3 days ago

    Brisbane Central Business District, Australia HAYS Full time

    Federal Government Department | Brisbane CBD | Attractive hourly rate | Casual ongoing position **Your new company** - technical support in how to navigate the Workforce Australia online platform - assistance for participants on income support with meeting their mutual obligation and job search requirements - support with referrals to activities and where...

  • Service Support Officer

    1 week ago

    Brisbane, Australia Drake International Full time

    APS3 Long term Govt role - Location - Ipswich QLD - Our Client is looking an APS3 Service Support Officer to provide administrative and operational support to the regional service delivery team, which may include a mix of front reception, administration, procedural, information technology and other service delivery activities. - The key role for a Service...

  • Aps3 Participant Support Officer

    1 week ago

    Brisbane, Australia HAYS Full time

    APS3 Participant Support Officer Job Available on Brisbane's Southside Government Position | 12-Month Contract | Community Based Role Great opportunity for an experienced Participant Support Officer to join a reputable Federal Government Department in Inala! **APS3 Participant Support Officer - Inala** **Rate: $37.36/Hourly** **Contract:...

  • APS3 Participant Support Officer

    1 day ago

    Brisbane, Queensland, Australia Talent Full time $60,000 - $90,000 per year

    12-month labour hire contractHigh possibility of contract extension or securing an ongoing roleCairns locationAbout The ClientOur client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability...

  • aps3 administration processing officer

    2 weeks ago

    brisbane, Australia Randstad Full time

    Advance your career in Federal Government as an APS3 Admin Processing Officer.This is your chance to join a specialist Federal Government team and play a critical role in national security. If you have a strong administrative background and a keen eye for detail, this is an opportunity to learn a new, highly sought-after skill that will propel your career...

  • Aps3 Participant Support Officer

    3 days ago

    Brisbane Central Business District, Australia HAYS Full time

    Federal Government | 12 months | Full time **Your new company** This public sector organisation is responsible for providing a better experience for thousands of Australians living with disabilities. **Your new role** You will be an experienced support officer, working in a large team engaging with internal and external stakeholders to ensure all...

  • Aps3 & 4 Customer Service Officers

    2 weeks ago

    Brisbane Central Business District, Australia HAYS Full time

    Federal Government Department | Brisbane CBD | Attractive Rate | Full time 6 month contract **Your new company** This government department thrives to contribute to the prosperity of the Federal economy by delivering services that assist Australians in their employment and development. **Your new role** As a Customer Service Officer, your role will...

  • Aps3 & 4 Customer Service Officers

    1 week ago

    Brisbane Central Business District, Australia HAYS Full time

    Multiple opportunities available with Federal Government **Your new company** This government department thrives to contribute to the prosperity of the Federal economy by delivering services that assist Australians in their employment and development. **Your new role** As a Customer Service Officer, your role will predominantly involve responding to...

  • Claims Assessor

    7 days ago

    Brisbane Central Business District, Australia Davidson Group Services Full time

    **Seeking a new challenging role with the Australian Federal Government?** Davidson are excited to be recruiting multiple Claims Advisor (APS3) opportunities commencing ASAP. With strong partnerships across Public Sector, we can match you with the most exclusive opportunities. These roles will be based in stunning modern offices located in the Brisbane CBD....

  • Aps3 Procurement Officer

    1 day ago

    Brisbane Central Business District, Australia HAYS Full time

    Opportunity to join Australian Electoral Commission (AEC) in the lead up to the anticipated Referendum. **Introduction** Hays is proud to partner with the Australian Electoral Commission (AEC) in preparation for the anticipated Referendum. **About the Position** ***The purpose of this role is to perform a range of administration, project and operational...