Product Designer

Lead the product design for internal and external web-based user interfaces for a patented SaaS platform with international enterprise clients
- Lead LUX Smart Page UX design and CRO for web page templates across 40+ ecommerce websites worldwide with 20m page views per month
- Flexible remote working arrangements
- Work wherever you want in the world for two months of the year
- VC-funded scale-up with excellent career opportunities

This is an exciting opportunity for a creative, customer and data-driven Product Designer to create and lead the UX design function of a SaaS scale-up with enterprise clients across APAC, EU and the Americas.

Reporting to the chief product officer and working closely with our product manager and engineering team, the role encompasses two areas:

- UX/UI design of internal and external web-based user interfaces for the LUX customer acquisition platform
- Leading the UX/UI design of LUX Smart Page templates that power up to 30% of web pages for eCommerce clients in JAPAC, EU and US; including clients such as Woolworths, Myer, Catch and Dan Murphy’s in Australia

At LUX, we're hands-on problem-solvers at all levels of the organisation. If you love challenging yourself and are self-driven to make an impact, we encourage you to apply.

Embracing our company values is a key requirement of the role:

- Clarity: Proactively confirm success criteria, have an ownership mentality at all times, and establish and communicate clear direction and priorities
- Collaboration: Recognise that teams achieve more than individuals, always seek understanding through empathy, and pursue shared goals and success
- Growth Mindset: Self-motivated in continuous development; open-minded, humble, and vulnerable; has the grit to seek and give feedback to achieve great things

Working closely with our Product Manager, you will be responsible for:

- Research: Investigate UX best practices that are specifically applicable to web-based SaaS user interfaces, reporting dashboards and ecommerce website UX, and understand user behaviour specifications
- User interviews and discovery: Conducting user interviews with the Product Manager to understand user problems that we should be solving
- User mapping: Creating experience maps and documenting user flows and user journeys
- Ideation: Working with internal stakeholders to collectively understand and define problems and propose solutions together
- Prototyping: Creating both simple wireframe designs that are easy to iterate as well as user-centric and intuitive high-fidelity prototypes
- User Testing: Subjecting early-stage designs to usability testing and A/B experiments to refine solutions based on user feedback and data-driven insights
- Design system: Create and manage a design system and associated documentation to enable standardization and cohesive customer experience
- Collaboration: Briefing and working closely with the internal development team as well as collaborating with expert client UX/UI teams; communicate design ideas and prototypes to technical delivery stakeholders
- User interface design: Create high-end user interfaces and interaction designs that are innovative and adapt to new UX/UI trends; optimise existing user interface designs

**Requirements**:
**You're perfect for this role if you have**:
**Experience**:

- 5+ years experience as a UX/Product designer or similar including visual and interaction design and creating interactive prototypes
- 2+ years experience working for an eCommerce business/marketplace brand is a plus
- Exposure to B2B software and SaaS platforms
- Experience designing B2B client-facing data visualisation dashboards
- Proven track record of shipping interactive products with high levels of complexity, showcasing your product-thinking expertise
- Experience in running user interviews in the discovery phase to validate user problems
- Evidence of running design sprints
- Expertise in visual communication design, wireframe design, UI creation, prototype development and user testing is essential
- Proven track record of working with development teams using agile methodology
- Experience in working across all aspects of the product cycle from ideation to creation, launch, and improvement in a high-tech environment

Skills & Qualifications:

- Bachelor degree or equivalent
- Advanced user knowledge of UX/UI software - Figma, Adobe Suite, Sketch, InVision, User Testing tools and alike
- Experience with website A/B testing and CRO software such as Google Optimize and Optimizely, with a deep understanding of mobile-first and responsive design
- Highly developed analytical, conceptual and a natural problem-solver
- You enjoy collaborating with the larger team, which consists of the CEO, the founder, engineers, the client growth team, enterprise clients, and everyone else interested in bringing ideas to life
- Strong interpersonal and problem-solving skills with the ability to positively influence others
- Excellent time-managem