Student Connect Support

PRIMARY DETAIL

Exciting opportunity to support the Service Connect team. Supportive & collaborative team environment.
- Hourly rate $45.56 - $52.01 per hour (HEW Level 3) plus superannuation.
- Casual roles. Based at Wallumattagal campus, North Ryde.
- Supportive & collaborative team.

Exciting opportunity for you to join the wider Service Connect Team in the role of casual Student Connect Support to provide customer service and administration transactional support during the peak period for Session 1, 2025 enrolment, commencing from late October 2024.

Reporting to the Team Leader, Student Connect, you will:

- Provide customer service and transactional support to international and domestic students, referring or escalating as appropriate.
- Undertake student administration transactional processing using a range of student administration systems ensuring timely, accurate and quality assured data processing, and undertaking a range of associated administrative and/or customer service-related tasks.
- Provide feedback to support student services, process and systems improvement.
- Prioritise time and tasks to meet targets and timelines.
- Provide information and data as requested.
- The position requires a Criminal History Check.

About You

You will have knowledge of the higher education system, experience in providing customer service or administration, and be able to contribute to continual improvement initiatives in student support services.

You will have high attention to detail and time management skills, with the ability to manage high volumes of work. You will also have good interpersonal and communication skills (written and verbal) with the ability to communicate effectively with different stakeholders.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

Connect with us today


We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the

staff benefits

on offer.

To Apply- What experience do you have that you think would be useful in this role and why you are interested in working with us?
- Provide an example of how you have contributed to a team that achieved their goal. What was your team’s goal and how did you contribute to this success?
- Describe a customer service situation where you went above and beyond.
- Describe a time when you had to enforce a company/business rule in a difficult situation. How did you handle the customer/situation.

Role-specific Enquiries: Lucinda Casbolt, Team Leader via


General Enquiries: Orlagh Morgan, HR Administrator via


Applications Close: Sunday 15 September 2024, 11:59pm (AEST).

Applications Close:
15/09/2024 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.