Regional Service Manager

7 days ago


Mulgrave, Australia BYD Australia Full time

**About BYD**

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

**About the Role**

Based in our **Melbourne Mulgrave office,** this Regional Service Manager role is an additional headcount added to the team. As our business grows, you will be working alongside our existing Regional Service Manager in VIC area, with the following daily duties:

- On-site inspection of service centres in the areas.
- Guide and promote the improvement of customer satisfaction in service centres.
- Manage the service centres to ensure the implementation of BYD's company policies.
- Manage and guide the handling of customer complaints and special incidents in the region.
- Coach and support the service centres to meet the service standards; provide trainings to their staff when necessary.
- Other ad-hoc duties required in the aftersales operations area.

**Key requirements**:

- Experience in after-sales regional management or dealers management.
- Willingness to travel among different regions.
- Strong in building rapport with various stakeholders and stay calm under pressure.
- Adaptable and proactive in problem-solving.

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.



  • Mulgrave, Australia Max Executive Full time

    **Regional Area Manager** - Well Established National QSR/Food/Retail Franchise organisation - QSR, Food Operations and/or Retail Multi-Site Franchising Experience - Sydney CBD and Southern Metro as well as ACT Region


  • Mulgrave, Australia Redpath Partners Full time

    Manage a region of up to 300 supermarkets throughout Victoria - Exposure to all aspects retail, property, development & legal - 2 direct reports - flexible working - huge benefits **The client**: Redpath Partners client is one of Australia's largest leading retail development businesses with a property profile spanning across retail and industrial. With a...


  • Mulgrave, Australia Johnson Controls Full time

    Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries.Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart...


  • Mulgrave, Australia City FM Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners THE OPPORTUNITY Reporting to the Head of Cleaning, you will effectively manage all Cleaning service operations with in your designated region, ensuring the...


  • Mulgrave, Australia City FM Australia Full time

    Who are we? With a regional head office in Melbourne, City FM Australia provides world-leading Facilities Management, Engineering and Energy solutions which ensure safe, successful, and sustainable outcomes, on time and on budget for our partners. The Opportunity We are looking for an energetic, proactive, and enthusiastic HSE professional to join the...


  • Mulgrave, Australia ADP Full time

    **Position Purpose**: Management of ADP's Managed Services team and associated operational activities ensuring achievement of operational objectives. The role requires oversight and management of the MS team, to drive process re-engineering in all MS processes and to deliver high levels of client service and satisfaction. **Key Responsibilities**: - Manage...


  • Mulgrave, Australia Australian Unity Full time

    **About Us**: As Australia’s first member-owned wellbeing company - we’re for real wellbeing. For us, real wellbeing means so much more than physical health. It's about your quality of life, your personal relationships and being connected to your community. When you work as part of Australian Unity's team, you make a critical difference in the wellbeing...


  • Mulgrave, Australia Johnson Controls Full time

    **The company**: **About this opportunity**: The Customer Service Representative (CSR) is accountable for excellent customer service experience in the ANZ region. The CSR will have frequent interactions with internal stakeholders such as sales and operational teams (factories) within the organisation. To provide the highest possible level of service, the CSR...


  • Mulgrave, Australia Amazon Commercial Services Pty Ltd Full time

    The AU Delivery Services Learning team is looking for a Learning Coordinator to join our Amazon Logistics team in Mulgrave, VIC. The position will be responsible for deploying and executing learning & training Delivery Services plans to support Delivery Station/Sort Centre execution, aligned with Learning & Development strategy. This role will be focused on...

  • Area Manager

    7 days ago


    Mulgrave, Australia Max Executive Full time

    **Area Manager** - Well Established National QSR/Food/Retail Franchise organisation - QSR, Food Operations and/or Retail Multi-Site Franchising Experience - Melbourne Metro Region with Company Owned and Corporate Outlets One of the fastest growing, dynamic and well established National (and soon to be International) QSR, Food and Retail franchise...