Front Office Supervisor

**Company Description**
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Join the team at **Oaks Cypress Lakes Resort**, nestled in the beautiful Hunter Valley.

We’re looking for a passionate and experienced **Front Office Supervisor** to lead our front desk team full-time. This is a fantastic opportunity to step into a leadership role at one of our most picturesque resort locations, with a supportive team culture and great employee benefits.

**What You’ll Be Doing**:

- Lead and inspire the front office team to consistently deliver outstanding guest service.
- Welcome guests with warmth and professionalism, ensuring a seamless check-in/check-out experience.
- Support daily operations, ensuring accuracy, efficiency, and attention to detail.
- Mentor and guide team members, fostering a positive and productive work environment.
- Respond to guest feedback and resolve issues with a proactive, solution-focused approach.

**Qualifications** What You’ll Bring to the Role**:

- Proven leadership experience in a front office or similar supervisory role, with strong team coordination and people management skills.
- Solid background in hospitality, ideally within a hotel or resort environment, with a sound understanding of front office operations and guest service excellence.
- Exceptional customer service abilities, with a calm and professional approach, even during busy or challenging situations.
- Excellent time management and organisational skills, with the ability to juggle priorities and ensure tasks are completed efficiently.
- High standard of personal presentation, aligned with the professionalism and image of our brand.
- Flexibility to work across a rotating roster, including weekends, to meet the operational needs of the resort.

**Additional Information**
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

- ** Career Growth**: _Learning and development_ programs to boost your career.
- ** Exclusive Hotel Deals**: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- ** Global Perks**: _International accommodation discounts across our hotel brands_.
- ** Retail Rewards**: Cashback _and discounts_ at 400+ top retailers in AU/NZ.
- ** Experiences**: Discounted entertainment and activities.
- ** Banking and Insurance**: _Exclusive health insurance offers and workplace banking benefits_.
- ** Generous Leave**: Parental and birthday leave.
- ** Wellness Boost**: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.