Guest Service Agent

6 days ago

Pokolbin, Australia voco Full time

voco Kirkton Park Hunter Valley is a luxury boutique hotel on an intimate 70-acre estate, ideally situated at the gateway to the finest vineyards of the Hunter Valley.

Our Hotel is looking for a Part Time Guest Service Agent to join our engaged and friendly team, where you will take ownership of creating exceptional first impressions for our guests.

Every day is different, but you'll mostly be:

- Delivering memorable guest experiences and the warmest of welcomes
- Checking in and Checking out guests: cash handling and processing payments
- Engaging with guests to build personal relationships and remedy any complaints
- Handling of both incoming and internal hotel calls from both guests and residents, with responsibility for owning each guest query and coordination of hotel services to meet guest need
- Resolving guest issues and using their feedback to improve guest satisfaction
- Showcasing your knowledge of the local area sharing recommendations of events, places of interests and restaurants
- Leading the way as a brand ambassador

**What we need from you**:

- Ideally you'll have previous experience, either in a Hotel Front Office, or Reception environment with similar customer service experience
- Great communication skills and a real passion for delivering great customer service
- Flexibility to work various shifts including evenings and weekends and public holidays
- Experience with reservations systems including Opera, PMS and excel is desirable
- Must speak fluent English; any additional languages would be great
- Must have working rights in Australia

**What we offer**:
You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Duty Meal supplied on shift
- Uniform supplied
- Paid birthday leave - hip hip hooray
- Paid parental leave scheme
- Free onsite parking
- Some of the best colleague discounts across our IHG Hotels in Australia and Worldwide for accommodation, food and beverage
- A massive colleague discounts platform for all your favourite brands and retailers
- Most importantly, your career journey will be supported through our lifelong development programs

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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