Intake and Triage Supervisor

7 days ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

**Utilise your Intake, Triage and Supervisor expertise to provide support and advice to Victims of Crime Financial Assistance Scheme**:

- **Fixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service**:

- **VPS Grade 4: $97,955 - $111,142 plus superannuation.**

The Department of Justice and Community Safety (the department) is seeking a Intake and Triage Supervisor to provide a critical role within Victims of Crime Financial Assistance Scheme (FAS)

**About the Business Unit**

The FAS was highly anticipated by victims and stakeholders and represents a major leap forward in government's response to victims of crime. Established under the _Victims of Crime (Financial Assistance Scheme) Act 2022_ the FAS provides financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. The FAS acknowledges the harm done and is trauma informed, inclusive, and culturally safe

**About the Role**

Some of your duties will include:

- Manage a team of FAS Intake and Triage Officers, supporting and guiding them to deliver quality and consistent service.
- Manage the daily operation of the intake and triage function, including allocation of resources, management of work, communication with staff, completion of reports, and ensuring that the intake and triage function meets daily service targets and functional responsibilities.

To learn more about this role before applying, please read the attached position description.

**About you**

To be successful in this role, you will have:
**Technical Expertise**
- Proven leadership in intake or assessment teams within complex service environments, with the ability to make decisions within legislative and policy frameworks.
- Strong commitment to trauma-informed, culturally safe, and intersectional practice, with a focus on improving outcomes.
- Deep understanding of family violence and sexual assault dynamics, including reflective and relationship-based service delivery approaches.
- Commitment to actively pursuing a culturally safe workplace and organisation and improved outcomes for Aboriginal people, aligned with the principle of self-determination.
- Proficient in case management systems like Salesforce; experience in managing payments is also desirable.**

**Qualifications**
- A relevant tertiary qualification and/or experience in business administration, operations, community services, social work, criminology, psychology, victim services, and/or family violence is desirable.

**Applications close 4th June 11:59 PM**

**How to Apply**

**IMPORTANT INFORMATION**:**

**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

  • Intake and Triage Supervisor

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $97,955 - $111,142 per year

    Utilise your Intake, Triage and Supervisor expertise to provide support and advice to Victims of Crime Financial Assistance SchemeFixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public ServiceVPS Grade 4: $97,955 - $111,142 plus superannuation.The Department of Justice and Community Safety (the...

  • Intake & Triage Supervisor

    2 days ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $92,332 - $104,762 Occupation: Community Services Reference: VG/D01909-JUNE At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get...

  • Intake And Triage Supervisor, Melbourne

    1 week ago

    Melbourne, Victoria, Australia Department of Justice and Community Safety Full time $97,955 - $111,142 per year

    Utilise your Intake, Triage and Supervisor expertise to provide support and advice to Victims of Crime Financial Assistance Scheme Fixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service VPS Grade 4: $97,955 - $111,142 plus superannuation. The Department of Justice and Community Safety...

  • Intake and Triage Supervisor

    1 week ago

    Melbourne, Victoria, Australia Victorian Government Full time $97,955 - $111,142 per year

    OverviewWork Type: Fixed-term - Full-timeSalary: $97,955 - $111,142Grade: VPS 4Occupation: AdministrationLocation: Melbourne - CBD and Inner Metro suburbsReference: VG/DJCS/PRVC/1880543At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things done....

  • Intake And Triage Supervisor, Melbourne

    1 week ago

    Melbourne, Victoria, Australia State Government of Victoria Full time $97,955 - $111,142 per year

    Utilise your Intake, Triage and Supervisor expertise to provide support and advice to Victims of Crime Financial Assistance Scheme Fixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service VPS Grade 4: $97,955 - $111,142 plus superannuation. About the Role Some of your duties will...

  • Intake and Triage Officer

    7 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Utilise your Intake and Triage expertise to provide support and advice to Victims of Crime Financial Assistance Scheme**: - **Fixed - 30**th** June 2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service**: - **VPS Grade 3: $79,122 - $96,073 plus superannuation.** The Department of Justice and...

  • Fas Intake and Triage Officer

    2 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Utilise your Intake and Triage expertise to provide support and advice to Victims of Crime Financial Assistance Scheme**: - **Ongoing, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service**: - **VPS Grade 3: $79,122 - $96,073 plus superannuation.** The Department of Justice and Community Safety (the...

  • Intake and Triage Officer

    5 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Utilise your Intake and Triage expertise**: - **Ongoing Full-Time Opportunity**: - **VPS Grade 3: $79,122 - $96,073 plus superannuation.** **_This is an Aboriginal Prioritised position, a role for Aboriginal and/or Torres Strait Islander peoples, who will be given priority consideration as per the special measures provision of the Equal Opportunity Act...

  • Intake And Triage Officer, Melbourne

    1 week ago

    Melbourne, Victoria, Australia Department of Justice and Community Safety Full time $79,122 - $96,073 per year

    Utilise your Intake and Triage expertise to provide support and advice to Victims of Crime Financial Assistance Scheme Fixed - 30th June 2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service VPS Grade 3: $79,122 - $96,073 plus superannuation. The Department of Justice and Community Safety (the...

  • Intake and Triage Officer

    1 week ago

    Melbourne, Australia Victorian Government Full time

    **Overview**: **Work Type**:Fixed-term - Full-time or part-time **Salary**: $79,122 - $96,073 **Grade**:VPS 3 **Occupation**:Other **Location**:Melbourne - CBD and Inner Metro suburbs **Reference**:VG/DJCS/PRVC/1872860 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in...