Intake and Triage Supervisor

Work Type: Fixed-term - Full-time

Salary: $97,955 - $111,142

Grade: VPS 4

Occupation: Administration

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DJCS/PRVC/1880543

At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we'd love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children's rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit

We're proud of the important work we do across Victoria. Want to be part of it?

• Utilise your Intake, Triage and Supervisor expertise to provide support and advice to Victims of Crime Financial Assistance Scheme
• Fixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 4: $97,955 - $111,142 plus superannuation.

The Department of Justice and Community Safety (the department) is seeking a Intake and Triage Supervisor to provide a critical role within Victims of Crime Financial Assistance Scheme (FAS)

About the Business Unit

The FAS was highly anticipated by victims and stakeholders and represents a major leap forward in government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS provides financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. The FAS acknowledges the harm done and is trauma informed, inclusive, and culturally safe

About the Role

Reporting to the FAS Manager - Operations, you will be responsible for the management of a team of Intake and Triage Officers and have oversight of all initial application reviews. This includes completeness checks and making decisions on a range of interim financial supports and future authorised expenses.

Some of your duties will include:

• Manage a team of FAS Intake and Triage Officers, supporting and guiding them to deliver quality and consistent service.
• Act as an initial escalation point for complex applications, including making interim decisions and approving future authorised expenses.
• Manage the daily operation of the intake and triage function, including allocation of resources, management of work, communication with staff, completion of reports, and ensuring that the intake and triage function meets daily service targets and functional responsibilities.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

Technical Expertise

• Proven leadership in intake or assessment teams within complex service environments, with the ability to make decisions within legislative and policy frameworks.
• Strong commitment to trauma-informed, culturally safe, and intersectional practice, with a focus on improving outcomes.
• Deep understanding of family violence and sexual assault dynamics, including reflective and relationship-based service delivery approaches.
• Commitment to actively pursuing a culturally safe workplace and organisation and improved outcomes for Aboriginal people, aligned with the principle of self-determination.
• Proficient in case management systems like Salesforce; experience in managing payments is also desirable.

Qualifications

• A relevant tertiary qualification and/or experience in business administration, operations, community services, social work, criminology, psychology, victim services, and/or family violence is desirable.

Applications close 4th September 11:59pm

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative for mat to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Applications close Thursday 4 September 2025 at 11.59pm

Posted

21 August 2025