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Intake and Triage Supervisor

2 weeks ago

Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $97,955 - $111,142 per year
  • Utilise your Intake, Triage and Supervisor expertise to provide support and advice to Victims of Crime Financial Assistance Scheme
  • Fixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
  • VPS Grade 4: $97,955 - $111,142 plus superannuation.

The Department of Justice and Community Safety (the department) is seeking a Intake and Triage Supervisor to provide a critical role within Victims of Crime Financial Assistance Scheme (FAS)

About the Business Unit

The FAS was highly anticipated by victims and stakeholders and represents a major leap forward in government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS provides financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. The FAS acknowledges the harm done and is trauma informed, inclusive, and culturally safe

About the Role

Reporting to the FAS Manager - Operations, you will be responsible for the management of a team of Intake and Triage Officers and have oversight of all initial application reviews. This includes completeness checks and making decisions on a range of interim financial supports and future authorised expenses.

Some of your duties will include:

  • Manage a team of FAS Intake and Triage Officers, supporting and guiding them to deliver quality and consistent service.
  • Act as an initial escalation point for complex applications, including making interim decisions and approving future authorised expenses.
  • Manage the daily operation of the intake and triage function, including allocation of resources, management of work, communication with staff, completion of reports, and ensuring that the intake and triage function meets daily service targets and functional responsibilities.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

Technical Expertise

  • Proven leadership in intake or assessment teams within complex service environments, with the ability to make decisions within legislative and policy frameworks.
  • Strong commitment to trauma-informed, culturally safe, and intersectional practice, with a focus on improving outcomes.
  • Deep understanding of family violence and sexual assault dynamics, including reflective and relationship-based service delivery approaches.
  • Commitment to actively pursuing a culturally safe workplace and organisation and improved outcomes for Aboriginal people, aligned with the principle of self-determination.
  • Proficient in case management systems like Salesforce; experience in managing payments is also desirable.

Qualifications

  • A relevant tertiary qualification and/or experience in business administration, operations, community services, social work, criminology, psychology, victim services, and/or family violence is desirable.

Applications close 4th September 11:59pm

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.