Indigenous Business Manager, Qld

**46250 - Indigenous Business Manager**

**Full-Time Permanent**

**Location: Brisbane, QLD**

**Hybrid working**

**How will I help?**

As an Indigenous Business Manager your role is critical to achieving Westpac’s strategy of financial inclusion and wellbeing for Indigenous Customers. They maintain lasting partnerships with 3rd party referrers and create strong relationships with new Indigenous business customers by acting as trusted advisors.

You will network and acquire long term relationships with external partners, to attract customers from referral flows or competitors. You will be accountable for delivering excellence in on boarding, particularly the first 100 days. In addition, you will be responsible for the business needs of our prospective, and new to bank customers, and will collaborate with internal business partners (Relationship Managers, Transactional Business Managers and Equipment Finance Managers) to deliver specialised solutions as required.

**Key Responsibilities**:

- Proactively build and manage a pipeline of new business with a particular focus on new to bank customers generated from internal and external referral partners.
- Be an active member in the community, identifying and building relationships with external referral partners as well as Indigenous business influencers.
- Support customer advocacy through effectively handling, escalating, and following up customer compliments, issues, and complaints, using judgement to resolve customer concerns on the spot.
- Collaborate with internal stakeholders to ensure all business needs of the customer have been addressed, this includes, but is not limited to trade finance, complex payment solutions, credit structuring.
- Conduct customer needs reviews to provide business solutions to new customers, including business lending, asset finance and other transactional needs.

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Relevant experience across banking/business banking preferred.
- Understanding of the needs and opportunities for our Indigenous business customers, including challenges, trends, and the competitive and regulatory environment.
- Understanding of the market demographic, business / industries and their financial needs and opportunities.
- Strong commercial/business acumen, stakeholder engagement and excellent written and verbal communication skills.
- Ability to evaluate credit worthiness with a risk focus, undergoing a process of considering key risks and mitigants, structural considerations or covenants, repayment, pricing for risk and policy exceptions.
- Expertise in products & services that meet Business Banking customer needs including business and personal banking needs, transactional and deposit needs, lending and cash flow solutions, investment and protection needs.

**What’s it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

**Do you need reasonable adjustments during the recruitment process?